Mark Boucher Email & Phone Number

Timmins, On, Ca

South Porcupine

Provided desk-side technology support to a variety of Ontario Ministries and Agencies in the Northeast Region. Perform a variety of key technology support functions including, addressing inquiries of directors/managers and staff, and communicating with all levels of provincial government regarding solutions to technology issues. Collaborate with contemporaries and vendors to develop and implement comprehensive solutions to hardware issues. • Currently a member of the Team Building and Customer Service Focus Group, developing recommendations to foster improved collaboration and group synergies.• Coordinated the 2011 Ontario Parks “IT Blitz” Project for Northeast Region in preparation for park operating season.• Acted in Queue Coordinator position monitoring the Customer Help Desk ticket queue(s) to assign job tasks to Service and/or contractor personnel, working under pressure and effectively communicating with project managers, team leads, and technicians.• Volunteered as a Workplace Discrimination and Harassment Policy advisor for Ministry of Natural Resources Northeast region for four years.• Regularly supervise and mentor installation technicians and contracted vendor support staff.

Timmins

Provided desk-side and network support to seven elementary schools, one secondary school and the Board Office.Collaborated with teaching staff and board administration to meet the needs of the students from an IT perspective. Ensured Ministry of Education software was installed and running for the school year. Administered 10 Novell Netware 3.12 servers.• Designed and implemented board-wide WAN and introduced the board to VOIP.

Timmins And Toronto

Member of the EDS Income Security Program Redesign (ISPR) team and administered a Novell local area network and four campus area networks, under contract for Human Resources Development Canada.Provided network and desk-side support for the clients on the network including four campus area networks located in Sudbury, North Bay, Sault Ste. Marie and Val D’Or, Quebec. Administered five Novell Netware 3.12 servers. Worked within very tight contract metrics. Liaised with Crown, vendor and EDS personnel on a daily basis.• Chosen from 12 ISPR Network Administrators to deliver a presentation on the role of the ISPR Network Administrators to Sheelagh Whittaker, CEO of EDS Canada

Thunder Bay, Brampton, And Toronto

Provided fundamental support to high-profile clients in a variety of positions.As a Sales Representative in Thunder Bay, I provided turnkey computer solutions based on the needs of the client. As a Configuration Technician, I performed pretest and custom configurations for clients in the ComputerLand Canada Head Office (Brampton) configuration centre. As a systems engineer, I provided desk-side support, as well as installed Novell networks, for both the business and education sectors.• Lead configuration team for 2 large ComputerLand projects namely Canada Post and Royal Bank of Canada.• Onsite subject matter expert at Northern Telecom (Ottawa) during their transition from PCs to Apple Macintosh.

Avionics Maintenance Program

Education record