It Development And Support
Responsible for applications used heavily by 100+ head office support staff and usually impacting data for 800+ stores in a goal oriented teamwork environment:• Orchestrated complex multi-department changes to end user processes in conjunction with National Bank to add direct deposit (EFT) payment type processing to existing applicationsRESULTS: significant cheque printing cost savings, user time savings with a more automated, streamlined, understandable, overall payment process with built in checks and balances• Collaborated, years later, with same user groups and management to build new payment processing "layer" to allow better control of disposition, timing and release of paymentsRESULTS: improved cash flow, more flexible payment exception processing, cheque run timing• Investigated, pinpointed, resolved and initiated retraining for user-reported Lottery Cost-Retail imbalance which spanned several months and affected all Ontario stores. Did diligent review of software, data. to isolate & take corrective steps for incorrectly entered detail data by userRESULTS: data integrity restored, province wide data issue fixed, users re-trained accordingly• Primary IT end user support contact for Mac's Retail Accounting Legacy and CA G/L applications along with related internal and external application interfaces. Had wide responsibility to design, direct, automate and monitor various data imports and exports on an ongoing basis• Acted as liaison between end users and IT network staff for the feed of application reports to Speedscan server re: end user look-up and retrieval. Attended to details and usage of application reports so data retrieval options could best be suited to end user needs• Coordinated wide variety of IT change request projects for COBOL Retail Accounting Legacy system and other applications• Provided ongoing guidance and support to end users and IT colleagues via active listening, troubleshooting, timely resolution of problems
