-Built and maintained customer relationships as main point of contact for accounts-Cross-functional relationships with product, sales, marketing, and custom project teams -Managed the first blended client, both enterprise and managed services, using core products: checkout, subscriptions, and price rules -Scoped, prioritized and scheduled development requests including design, conversion rate optimization, and digital advertising campaigns for large scale Shopify stores to meet client omnichannel objectives -Planned projects with clients to scale their business and increase conversions through custom development, app integrations, A/B testing, UX/UI improvements to help identify areas of opportunity and make data-driven decisions-Developed an agile draft project plan template-Created tasks understanding the business goal via user story and acceptance criteria on Jira Kanban -Ensured timely and successful delivery of development and optimization solutions, according to customer needs and objectives- Achieved monthly retainer usage goals and participated in ongoing growth initiatives -Drafted and coordinated with product designers a merchant questionnaire to better understand customer experience and feedback, using this information to make improvements-Liaised partnerships with technology partnerships team to establish application integrations

Assist industry workforce with on-boarding to the RigUp platform. Fielding inbound calls, chats, emails, and tickets regarding support/technical issues.Involved in creating and implementing new SOP for the customer support team and served as a point of contact between several departments and the customer support team.

Served as front line chat, ticket, and phone support technician, assisting Small and Medium Business customers with their WordPress needs.

Troubleshooting connectivity issues for SMB customers including data, cable TV, and phone support.Work with phone provisioning and support of advanced phone features such as hunt group RNF provisioning. Data support from ensuring uptime to modem scripting and utilization optimization.Providing a high level of customer support by communicating detailed technical information in easy and sensible terms for easier digestion and usability of the information. Maintain first call issue resolution by communicating with several departments to ensure issues were worked and resolved in a timely manner and to the customers satisfaction.

Preformed inspection and repair of commercial irrigation systems to ensure state compliance for water conservation restrictions.Worked with city workers on main line water breaks and consultation for irrigation installation on city projects.

Managed several high volume and iconic bars located in downtown Austin, as well as several in the North Austin area.Worked with vendors and entertainment companies to book events at the location and also other events around the city. Ensured that our staff was properly trained and that the bar was adequately staffed to handle large events during events in the downtown area such as SXSW and ACL. BOH office work including payroll, book keeping, inventory, hiring, and security audits.

Answered calls and emails from customers ensuring that our SLA was met.Worked with Long haul carriers to coordinate testing and repair of circuits worldwide.Managed customers Active Directory and Exchange environments. Responsible for new user adds, creating and managing distribution groups through exchange. Worked with BES to activate and support client's Blackberries.Obtained and demonstrated proficiency using NetSapiens, Sonus, Vsphere, and Solar Winds WHD, and Orion products.

• Receive all inbound calls to ensure department metrics are met• Test all layer one troubles on inbound calls from customers, open a repair ticket and work troubles to resolution and customers satisfaction • Test and trouble isolation with other underlying carrier testers and field technicians.• Utilize the command line interface for DS0/DS1 testing with Powertools, Copperview, React and Centest. • Responsible for maintaining good customer relations.• Interact with other departments such as Translations, Switch Maintenance, Field Ops and Escalation Managers.

Responsible for building out and deploying new servers, managing the company Wiki pages, and monitoring allcompany servers and phone equipment. Performed setup of new employees’ computers, as well as administrationof their user accounts and permissions on the various applications hosted by our servers. Changed build farms fromwindows xp to a mixture of windows 7 and Linux boxes including seamless integration between Microsoft Officeand Open Office. Setup of new company wide Lotus Notes server. Responsible for implementing new securityprotocols, as well as home office setup including Laptop, Printer, Symantec external \internal firewalls.Provisioning SAAS and IAAS for multiple offices.Managed IT interns directly.Responsibilities• Building servers and deploying then for their intended use• Windows 2003, Windows 2008 Server, CentOS, and Perforce Administration.• Implementing a monitoring system and temperature monitoring system for the Server Room• Technical Support for the users in the office• Migration to new Database and Perforce Migration from Windows to Linux• Performing Backups and maintenance on company servers.Environment: Windows XP, Vista, Novell, Sun Vm VirtualBox, Windows 7, CentOS

Performed multiple roles including network administration, mail and web server administration, technical support and quality assurance. Proficiency obtained in networking various platforms, implementing security, setup of Outlook email and communicator, backup servers, DRACs, ILOs and network and DNS configuration. Responsibilities included monitoring, and troubleshooting various networks and devices. Managed the overnight MMPSIT operations and preformed handovers and carryover operations for the team. Managed overnight operations of offices that numbered into the hundreds of employees. Team lead on SAAS transition and team training.Responsibilities · Network administration of various platforms including Linux, Windows XP and Vista · Windows 2003, Windows 2008 Server Administration. · Firewall configuration including ACLs, IPS and various network security protocols · Software installation, upgrades, fix packs and patches · Providing remote customer technical support to software installation technicians · Providing remote and on-site staff technical support · Updating and maintenance of company and client servers. Environment: Windows XP, Vista, Sun Vm VirtualBox,

Performed multiple roles including network administration, mail and web server administration, technical support and quality assurance for this small, IT consulting company. Worked primarily from a remote home office and so had to be self-motivated, success-driven, results-oriented and effectively manage time to accomplish projects successfully on time. Proficiency obtained in networking various platforms, implementing security, setup of Lotus Notes email, backup servers, WebSphere servers and network and DNS configuration. Ongoing responsibilities included monitoring, troubleshooting and maintaining company email, web, database and file servers and related applications.Planned and implemented backup schedule including remote hot backups. Performed quality assurance on company product documentation and technical training materials. This included executing test scripts to manually test commercial off the shelf software and technical training exercises. Developed implementation plan and scripts to deploy company email and web site to a remote backup server, with hot-swap capability, as part of a disaster recovery plan. Responsibilities · Network administration of various platforms including Linux, Windows XP and Vista · WebSphere Web server and Lotus Notes (Domino) mail server administration · Firewall configuration including ACLs, IPS and various network security protocols · Software installation, upgrades, fix packs and patches · Competency with Novell ConsoleOne to monitor and document network computers, applications and users (CPU usage, virtual partitions) · Planning, documenting and implementing company-wide backup strategy · Providing remote customer technical support to software installation technicians · Providing remote and on-site staff technical support · Cooperation with team members for defect identification, tracking and resolution