Mark Boyd Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Austin, Texas Metropolitan Area

-Built and maintained customer relationships as main point of contact for accounts-Cross-functional relationships with product, sales, marketing, and custom project teams -Managed the first blended client, both enterprise and managed services, using core products: checkout, subscriptions, and price rules -Scoped, prioritized and scheduled development.

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Area

Assist industry workforce with on-boarding to the RigUp platform. Fielding inbound calls, chats, emails, and tickets regarding support/technical issues.Involved in creating and implementing new SOP for the customer support team and served as a point of contact between several departments and the customer support team.

Austin, Texas Area

Served as front line chat, ticket, and phone support technician, assisting Small and Medium Business customers with their WordPress needs.

Austin, Texas Area

Troubleshooting connectivity issues for SMB customers including data, cable TV, and phone support.Work with phone provisioning and support of advanced phone features such as hunt group RNF provisioning. Data support from ensuring uptime to modem scripting and utilization optimization.Providing a high level of customer support by communicating detailed.

Preformed inspection and repair of commercial irrigation systems to ensure state compliance for water conservation restrictions.Worked with city workers on main line water breaks and consultation for irrigation installation on city projects.

Austin, Texas, United States

Managed several high volume and iconic bars located in downtown Austin, as well as several in the North Austin area.Worked with vendors and entertainment companies to book events at the location and also other events around the city. Ensured that our staff was properly trained and that the bar was adequately staffed to handle large events during events in.

Austin, Texas Area

Answered calls and emails from customers ensuring that our SLA was met.Worked with Long haul carriers to coordinate testing and repair of circuits worldwide.Managed customers Active Directory and Exchange environments. Responsible for new user adds, creating and managing distribution groups through exchange. Worked with BES to activate and support client's.

• Receive all inbound calls to ensure department metrics are met
• Test all layer one troubles on inbound calls from customers, open a repair ticket and work troubles to resolution and customers satisfaction
• Test and trouble isolation with other underlying carrier testers and field technicians.
• Utilize the command line interface for DS0/DS1 testing with Powertools, Copperview, React and Centest.
• Responsible for maintaining good customer relations.
• Interact with other departments such as Translations, Switch Maintenance, Field Ops and Escalation Managers.

• Responsible for building out and deploying new servers, managing the company Wiki pages, and monitoring allcompany servers and phone equipment. Performed setup of new employees’ computers, as well as administrationof.
• Building servers and deploying then for their intended use
• Windows 2003, Windows 2008 Server, CentOS, and Perforce Administration.
• Implementing a monitoring system and temperature monitoring system for the Server Room
• Technical Support for the users in the office
• Migration to new Database and Perforce Migration from Windows to Linux

Performed multiple roles including network administration, mail and web server administration, technical support and quality assurance. Proficiency obtained in networking various platforms, implementing security, setup of Outlook email and communicator, backup servers, DRACs, ILOs and network and DNS configuration. Responsibilities included monitoring, and.

Performed multiple roles including network administration, mail and web server administration, technical support and quality assurance for this small, IT consulting company. Worked primarily from a remote home office and so had to be self-motivated, success-driven, results-oriented and effectively manage time to accomplish projects successfully on time..