Mark Brown Email & Phone Number

Sheffield, Gb

Sheffield, England, United Kingdom

South Yorkshire, England, United Kingdom

I work to develop new DSA Mail customers that require Strong Service levels for their customers in all market sectors. UK Mail is part of the DHL E Commerce division in the UK and we are proud of our Service performance for our customers.Uk Mail offer class leading Customer Service Support and KPI Monitoring of our services to ensure all our customers receive the best care for any Mail entrusted to our company.

Nottingham, England, United Kingdom

I was responsible for the DXE Nottingham site for 4 years 6 months with an EBITDA base revenue tracking to £9.4m for 2021 against the first year I took over the site when it achieved an EBTDA of £5.7m. I with my team were able to achieve 64.91% increase in profit through cost management, targeted commercial rate increases & ensuring we always overachieved our new business sales targets for each yearThe Nottingham was the largest Profit Centre within DX Express when I left the site. I had a team of 45 staff reporting to me including sales, customer service and operation team. I also managed 65 Sub-contract delivery routes from my depot ensuring we achieve the maximum cost-effective routes for the site.I have driven through both service improvements at the depot coupled with a 15% reduction the site operating costs during 2018 to 2020 whilst the site has increased in delivery volume by 10% during the same period.I had a major role with the Key accounts in my depot’s area including several well-known blue-chip companies which I have worked closely with during my time with DX and gained substantial revenue growth from a number of the key trading accounts and also locked in a number of customers that where under threat of loss when I joined the company.Direct account management of 20 major accounts with revenue streams more than £12m per year. I would hold SLA meetings including Monthly & Quarterly reviews. I would also plan annual rate increases for all trading customers.I have also helped the new sales team to gain several new trading accounts that will have a spend of £2m per year through joint appointments with them and closed sales on several occasions to ensure we gain strong new sales revenue lines.

Lincoln, England, United Kingdom

I was the Franchisee of Interlink Express Lincoln which I sold to DPD on the 5th of August 2016.My role covers all aspects of the business with responsibility to gain new business and develop the existing customer base.I bought the Franchise in October 2009 which had a turnover £145,000 and the business had a turnover of £1.75m when sold this has been achieved through focused sales and strong retention of customers.The role includes driving market share through operational excellence and sales success in managing & developing at all staff levels from general managers to sales executives. Responsible for service, standards, sales and driving continuous customer service improvements. Both sites produced strong service levels for Interlink and record sales growth over several years. Both sites also had substantial profit growth for the years I owned the business.I was the Franchisee of Interlink Express Lincoln which I sold to DPD on the 5th of August 2016.My role covers all aspects of the business with responsibility to gain new business and develop the existing customer base.I bought the Franchise in October 2007 which had a turnover £145,000 and the business had a turnover of £1.75m when sold this has been achieved through focused sales and strong retention of customers.

City Link Rotherham & Scunthorpe

City Link Rotherham & Scunthorpe 1989 - 2006Responsible for the sales development of two of the largest City Link Franchise depots in the country during the period. I had a team of 4 Sales Mangers, 2 indoor Sales, 2 Business Development Mangers field sales, two indoor sales & 2 IT support staff. The area covered was South Yorkshire, North Derbyshire, Humberside & Lincolnshire.My Sales team gained many national awards including Sales Manager of the year on 5 occasions, Business Development growth award on 4 occasions, Depot Commercial award for the year on 3 occasions.I had full P&L responsibility for both depots with the Managing Director and had to ensure we exceeded the targets for sales growth and retention of the existing base.Direct account management of 20 major accounts with revenue streams more than £29M per year. Hold SLA meetings including Monthly & Quarterly reviews. Conducted regular and key negotiations with all key accounts for the Business.When the business was sold to City Link it was the largest Franchise purchase in the group of over 50 franchise purchases.