Positions: Customer Service Representative -1.5 yrs., Training Coordinator – 2.5 yrs.msCurrent Training Coordinator duties; Provide orientation/training of new field service techs and office staff, with continued support and mentoring. Identify needs utilizing management/team members and develop training documents, processes and procedures. Work with manufacturers to coordinate proper methods required to complete repairs while maintaining product warranty. Follow up on emails… Show more Positions: Customer Service Representative -1.5 yrs., Training Coordinator – 2.5 yrs.msCurrent Training Coordinator duties; Provide orientation/training of new field service techs and office staff, with continued support and mentoring. Identify needs utilizing management/team members and develop training documents, processes and procedures. Work with manufacturers to coordinate proper methods required to complete repairs while maintaining product warranty. Follow up on emails, voicemails and direct requests acknowledging/responding in a professional and timely manner. Interacting with management and staff to keep them updated/aware of current and future training projects. Assist in the recruitment of new field service techs. Maintain and document information on the appropriate computer system.Prior CSR duties; Call center, data entry, and dispatching for warranty service. Liaison between Consumers, Manufacturers and Field Technicians overseeing a continuous 200+ service clai work file.Installation Masters Certified – Fenestration. Proficient with MS Outlook 2010, MS Word, MS Excel, MS Power Point and Adobe Captivate 9. Familiar with Adobe Photoshop CS6, Adobe Audition CC 2015 and Adobe Premiere Pro CC 2015. Show less

Day to day management of products, labor and company processes involved in the operation of stores, including Key Retailing, Shrink Control and Customer Service issues. -) Completion of Management Training Program (Atlanta, GA.).-) Co-Manager over operation of both Perishable and Grocery/Drug departments.(Atlanta, GA. & Dallas, TX.)-) Executuion of FCB paperwork including Perpetuals, IDRs, 709's, Store Charge Reports, and assisted manager in calling FCB inventory.(Atlanta… Show more Day to day management of products, labor and company processes involved in the operation of stores, including Key Retailing, Shrink Control and Customer Service issues. -) Completion of Management Training Program (Atlanta, GA.).-) Co-Manager over operation of both Perishable and Grocery/Drug departments.(Atlanta, GA. & Dallas, TX.)-) Executuion of FCB paperwork including Perpetuals, IDRs, 709's, Store Charge Reports, and assisted manager in calling FCB inventory.(Atlanta, GA.)-) Completion of Fuel/Vapor II Training (Atlanta, GA.).-) Completion of Shrink Training (Atlanta, GA. & Dallas, TX.).-) Completion Of CAO University (Atlanta, GA.).-) Roll out of HAZMAT Center installation (Atlanta, GA.).-) Co-presenter of HAZMAT Guidelines project (Atlanta, GA.).-) 2008 Dairy Shrink Champion Zone S (Atlanta, GA.).-) Completion and presentation of Dairy Shrink Co-Manager Project.-) Completion of Green Leadership Training (Atlanta, GA.).-) Star and Think Shrink Champion multiple locations (Atlanta, GA. & Dallas, TX.).-) Completion OZ training (Dallas,TX.).-) Completion of Key Retailing Lean Management (Dallas, TX.). Show less

Coordinate glass and glazing projects, responsible for material and labor estimates, submitting contract proposals to general contractors, procurement of materials/equipment, and cost control. Interact with architects, project managers, jobsite superintendents and subcontractors. Managing all aspects of company business.- Cost estimates and proposal submittals for contracts ranging from $5K to $300K. Introduced new technology to increase productivity and reduce waste.- Negotiated… Show more Coordinate glass and glazing projects, responsible for material and labor estimates, submitting contract proposals to general contractors, procurement of materials/equipment, and cost control. Interact with architects, project managers, jobsite superintendents and subcontractors. Managing all aspects of company business.- Cost estimates and proposal submittals for contracts ranging from $5K to $300K. Introduced new technology to increase productivity and reduce waste.- Negotiated contracts ensuring quality standards and profitability.- Managed cost control by overseeing the purchase of insurance, equipment and other overhead expenses. Implemented company policy relative to workers comp and liability to effectively lower rates.- Personnel supervision, hiring, training and motivation of manpower. Schedule day to day labor requirements. Show less

Managed resources needed to implement projects and maintain budgets. Planned, prioritized and assigned projects administered by the Product Management Team. Facilitated weekly sessions and unit meetings to assess progress and resolve problems. Interpreted design and applied construction methods. Received two promotions in six years.

Commercial Glass & Glazing, Coordinated field installation of various aluminum window and door systems.