Mark Bugay Email & Phone Number

Calabarzon, Philippines

Australia

Telstra 5Ecom

Responsible in providing QA Audits and Team Support in provisioning of Telstra telecommunications orders such as Fixed Line, Internet bundles and mobile products.Other responsibilities include: Facilitate training for incoming team members to our line of business.Systems Experience includes: Legacy Helpdesk MNC (Mobile Provisioning) Siebel DB OOT and OOT STS NBN Portal

Responsible for provisioning of Telstra telecommunications orders such as Fixed Line, Internet bundles and mobile products.This position ensures that the telecommunication orders made by the front of house team have the correct customer details and also ensure that product eligibilities are met.Other responsibilities include: Part of this role also involves providing remote support for the sales support teams via a number of related duties and tasks to help ensure that sales are compliant and provisioned within required timeframes. The position is also responsible for monitoring contract and order progress to ensure the successful delivery to the customer of Telstra products & services Facilitate training for incoming team members to our line of business.Systems Experience includes: Legacy Helpdesk MNC Siebel DB OOT and OOT STS NBN Portal

Makati City, Philippines

Responsible in coordinating periodic user access reviews of internal and external systems used by our businesses. Other responsibilities include:- Supporting business requests by creating, removing and modifying access to key business systems- Supporting the Starter, Transfer and Leaver process for these key systems- Assisting in the ongoing support of compliance protocols and other related access management policies- Project work including the implementation and maintenance of a Segregation of Duties framework in line with business requirements- Process mapping and identifying relevant gaps and improvements to enhance our methodology and efficiency- Timely reporting and escalations to Senior Management which highlight exceptions that breach our User Access Management policy.

 Set-up a Computer Based Training Material with 508 Compliance for a client using Adobe Captivate. Review and Remediation of Documents provided by the client with 508 compliance using Adobe Acrobat Reader Pro.

Monitor and Record the Key Prospecting Indicator, Sales Revenue and Forecasted Sales of the Business Development Team. Sends the report to the CBDO (Chief Business Development Officer) Employees’ focal point for Netsuite Support (extracting reports and data, data management, etc. from Netsuite, basic modification in Netsuite). Documentation of Netsuite Process Guide for Business Development Team. Focal Point for Netsuite Support

 Encodes industry specific leads database in excel format in Netsuite. (Australia, Singapore, Philippines, Malaysia and India)

 Records the Internal Components (disks, CPUs, Etc.) of mainly HP, IBM, and Dell Servers Collation and Analysis of technical outputs

Responsible for the encoding of data for collection and billing;

Davao City

 Maintains and repairs all the workstations in the café; Render printing services and assists the customers;

 Encode old accounts to a new system; Arranged and sort files;

 Troubleshoots and repairs computer problems;