Mark Bunce Email & Phone Number

Dorking, England, United Kingdom

Home Working

Gathering case information to be sent in for litigation, following process to tight deadlines and requesting further information where required. Attention to detail is necessary due to cases going to a court. Proficient in working multiple heritages and products (Lloyds Bank, HBOS, Black horse, credit cards and Loans)

Andover, England, United Kingdom

Due to continued high quality score I became a subject matter expert which, due to team moves was later changed to senior case handler in both review and re-review (further).

Andover, England, United Kingdom

A temporary role to test cases from contractors on another site being up-skilled. selection of this role was offered due to my own high quality scores.

Andover, England, United Kingdom

Reviewing PPI complaints based on recieved information from customers, telephone calls and following guidance. coming to the correct decision and I forming the customer in a way they can understand. trained in speaking to customer in difficult or vulnerable circumstances. This is a quality based work and would be regularly tested maintaining high standards

Andover, England, United Kingdom

Redressing customers using Microsoft Excell and word. writing letters and calculating amounts

Andover, England, United Kingdom

Delivery driver within the local area.

Andover, England, United Kingdom

Designing kitchens, bathrooms and bedrooms for customers. This included home visits to find out their requirements, budget and to accurately measure the space. The use of the 2020 design program was something I relished and would always strive to give the most accurate possible portrayal of the customer's dream. As the design consultant it was also my job to chase up quotations and close sales to hit targets.

Basingstoke, England, United Kingdom

I started as a design consultant for bathrooms, learning all the information about the products to confidently sell to customers. I was tasked with finding new footfall to which I approached tile companies and potential new customers with new builds or house extensions and the store quickly beat all previous yearly sales. I became the assistant manager of the company flagship store in Guildford, again taking company record sales for 2 years (£2 million) I became the bathroom design champion for the company organising training for area design experts around the region and regularly going to manager meetings. This was using the 2020 design program. I was offered the opportunity for store manager of Camberley branch and then moved back to Basingstoke store, as manager, due to house move. As manager i was responsible for the store and staff. I regularly dealt with the health and safety aspects and re-design of the store with new products

Nvq, Electrical Installation And Health And Safety, Pass

Gnvq, Engineering, Pass

Gcse

7x Grade C, 2x Grade D