Mark Burchfield Email & Phone Number

Mashpee, Massachusetts, United States

End User Computing Support.Documenting KB solutions.Conduct incident diagnosis, manage request onsite and remote.Support and configure network, WIFI and local.Windows and MacOS upgrades, patch management and audits, iOS and Android support.

Boston, Massachusetts, United States And Global

Manage, Game Taco corporate IT requirements (Onsite and Remote). Manage report and contractors as needed.Support Windows 10 -11 and MacOS 11-13 environment, Android, iOS and iPads devices.Supporting senior level and team members local and remote Tier 3 support.Coordinate and manage vendors (MSP and contractors) for services and support requirements.Administrator for Azure 365, Teams, Slack, OneDrive, Intune, SharePoint and Exchange.Microsoft 365 Admin Center, Azure AD (user account management, group account, Resources, Enterprise applications, Onboarding and Offboarding). Teams, Slack, Zoom and Google Meets support.SharePoint (Manage Sites, pages and access), Teams and OneDrive management. Exchange (Create resources, Shared Mailbox, Distributions Groups)Anti-Virus and OS patching and builds, administration Mimecast (Review Polices, Whitelist, review emails).Maintain Office AV systems, setups for offsite meetings and events, administration with wireless access points.Jira and Confluence Administration- User access and creating How to documentation. Access management with software vendors, SSO Management (Adobe, Sensor Tower, Unity, Google, Amplitude). Procurements (laptops, MacBooks, iPad and mobile devices). Asset management and life cycle with assets.

Global

Supported- Support, R&D and end users for several US and Offshore locations. Manage vendor relationships with contracts, maintenance and budgets.Manager for reports in the US and global team members, set out Roles and Responsibilities, reviews and goals for team members supporting customers, Mentor team members, help them reach their goals, remote management, meetings and planning.Scheduling, ticket management for team members with day-to-day task, managing SLA’s and prioritize projects. Managing KPI’s.Maintain Security policies, work with Security teams with procedures and guidelines, assist in ISO 27001 audits.Private and Public cloud management, support and build Virtual and physical environments.Support and build Windows Server OS 2008, 2012 and 2016, Windows Desktop client – XP up to Windows 11, Apple-Mac OS, Endpoint management. Manage and build multiple Windows Active Directory 2008 -2016 environments, GPO’s, create and manager user, service and group accounts. DNS, DHCP, both hardware and virtual (VMware). Configure and support Exchange mail clients, configure SMTP relays. Support servers with anti-virus (Trend, McAfee) and security patch management DNS Management Infoblox.Rack and Stack, cabling, monitoring, remote access, shipping and receiving, inventory, access and hands on with data center request.Project lead on automation labs build, responsibilities included working with vendors on equipment, service agreements, contracts and layout. Reporting to senior VP’s on status and being accountable for completion. Work with procurements team with business requirements. Project lead for moving data center infrastructure from Massachusetts to California, consolidation projects. Plan, deploy and work with contract vendors with project to keep on budget allocations

Education record

Education record

Education record