Mark Burnham Email & Phone Number

Farnborough

Over managing of the after sales team and customer service team to maximise sales targets , increase revenue and ensure all customer service queries are handled quickly and efficiently

Turnover 2.4mAchievements:Took a struggling store from Band 3 to a Band 2 within the companyIncreased turnover from 1.3m to 2.4mResourced and recruited a new team within a tight deadlineAveraged highest ARPC within the Area Increased NPS from 20% to 60%Responsibilities:All store administrationTraining and coaching of staffFinancial and budget planningRecruiting and Disciplinary proceduresActing as Senior Manager on area for training issuesMerchandising and best practice guidelines

overall responsibility of branch consisting of staff training branch budgets and kpivehicle standards and safety branch presentation staff motivationgenerating new business and leads

/AAchievements:Took on a struggling department with over 300 staff, and high staff turnover and turned the department around to hit targets and budgets.Achieved highest throughput figures for rides per hour, on a strict and tight budget.Resourced and recruited staff / team leaders and Managers to a 2 month deadline.Raised department morale by introducing incentives and targets.Responsibilities:All department budgets and financial planningAll training and health and safety policiesAll ride safety checksActing as park manager and incident controllerLiasing with other departments within the park.Park and ride area presentations.

Turnover 3.2mAchievements:Turned around the worst performing store in the company to a top 5 performing store in the company.Resourced and recruited staff and front line managers to a tight deadlineReduced stock loss and theft from 2.6% to 0.6% with 2 months of taking over branch.Improved store standards and customer perception of store.Responsibilities:All branch administrationFinancial and budget planning Store merchandising and layout to maximise footfall.Staff training and coachingSecurity and risk assessment.

Turnover 2.8mAchievements:Took an underperforming superstore to achieving targets and exceeding targetsReduced stock loss from 1.2% to 0.3 % Implemented new merchandising guidelines to maximise store locationImproved store standards and customer perception of store.Responsibilities:All branch administrationFinancial and budget planning Store merchandising and layout to maximise footfall.Staff training and coachingActing as Senior manager on area for store issues before escalation to Area Manager.

Turnover 1.2m

Turnover 0.9m

Turnover 3.6m (three retail units)

Turnover N/A

Education record

English Literature Grade D English Language Grade C History Grade C Design and Technology D Science Grade D

Gcse