Mark Burrows Email & Phone Number

London, England, GB

As the Regional Service Manager for UK&I, I am responsible for overseeing the entire lifecycle of services provided to my allocated customer, this is to ensure that Cognizant consistently meet or exceed our contractual commitments and service level agreements.I work closely with internal teams to drive service excellence and create a strong, long lasting.

United Kingdom

Key responsibilities include:Proactively solicit customer feedback on the level of satisfaction with contracted services and drive improvements.Act as the ultimate point of escalation within Service Management for all significant service issues that affect the service line, and manage service providers in resolving any significant service issues; this.

United Kingdom

Working within a small team in resolving incidents/requests that have been raised by the business users via the service desk. The incidents/requests would be logged by the service desk within Remedy.Escalating any incidents over to the 3rd line support teams or to raise a support ticket with 3rd party support.Occassionaly visiting UK offices to build.

United Kingdom

Answered incoming phone calls and emails from staff regarding IT issues and queries.1st/2nd line support duties – troubleshoot IT related problems from in-house software to hardware, such as Laptops, PC’s and PrintersEscalated unresolved calls to the various support teams.Took ownership of user problems and followed up the status of the problems on behalf.

United Kingdom

Responsible for the post within the office. This included opening all the incoming letters and making sure that they went to the relevant people, as well as guaranteeing that the outgoing post was sent from the office.Maintained and organised the filing within the office. This included fetching the required documents and returning them to their appropriate.

United Kingdom

I worked within a small team responsible for receiving and distributing stock, parts and material.Helped unload the stock that was delivered from the truck by hand.Data entryTaking telephone calls from customers.Covered the parts counter and dealt with customer orders or complaints.