Mark Hall Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Cloud Engineer with experience configuring AWS infrastructure using Terraform and managing resources with Puppet. Skilled in utilizing the ELK stack for monitoring and troubleshooting, with a strong focus on automation, security, and compliance for federal government environments. Proficient in Linux system administration, cloud operations, and continuously expanding knowledge in Kubernetes and DevOps practices.

Raleigh-Durham-Chapel Hill Area

During my internship as a DevOps Engineer at IBM, I made significant contributions to the CIO Developer Experience Team. I led a team of three, including another intern and a full-time software engineer, in designing and implementing a new Node.js microservice to replace an outdated Slack app. By conducting interviews with key stakeholders and leveraging enterprise design thinking, we successfully reduced operating costs by 60% and compute/memory footprint by 75% for the 50 engineers using the… Show more During my internship as a DevOps Engineer at IBM, I made significant contributions to the CIO Developer Experience Team. I led a team of three, including another intern and a full-time software engineer, in designing and implementing a new Node.js microservice to replace an outdated Slack app. By conducting interviews with key stakeholders and leveraging enterprise design thinking, we successfully reduced operating costs by 60% and compute/memory footprint by 75% for the 50 engineers using the app.I took ownership of the development process, implementing the TypeScript microservice with MongoDB integration and ensuring robust testing using Jest. To streamline the deployment process, I established continuous integration and deployment pipelines using containerization and IBM's internal tools. I successfully deployed the application to production, troubleshooting OpenShift/Kubernetes issues and collaborating with cross-functional teams to ensure a smooth implementation.Furthermore, I spearheaded the sunset process of the deprecated app, creating a comprehensive communication plan, training six new stakeholders, and providing thorough documentation. This ensured a seamless transition and knowledge transfer.Throughout my internship, I demonstrated strong technical skills in TypeScript, Node.js, MongoDB, Jest, CI/CD, and containerization. I also showcased my leadership abilities, effective communication, and problem-solving skills while working in a collaborative environment. Show less

United States

As a Test Automation Engineer Intern at Cisco Meraki, I made valuable contributions to the MV Firmware Test Team. My primary focus was on enhancing the efficiency and reliability of firmware testing processes.I developed a Python API library that interfaced with a PostgreSQL database using SQLAlchemy ORM. This library simplified and standardized access to firmware test results, consolidating 40 separate scripts into a unified solution. To ensure code quality, maintainability, and… Show more As a Test Automation Engineer Intern at Cisco Meraki, I made valuable contributions to the MV Firmware Test Team. My primary focus was on enhancing the efficiency and reliability of firmware testing processes.I developed a Python API library that interfaced with a PostgreSQL database using SQLAlchemy ORM. This library simplified and standardized access to firmware test results, consolidating 40 separate scripts into a unified solution. To ensure code quality, maintainability, and security, I implemented GitLab CI/CD pipelines, facilitating seamless collaboration among team members.Additionally, I created a user-friendly CLI tool and RESTful API utilizing the custom API library. This empowered team members to query and analyze test data 50% faster compared to previous methods, significantly improving productivity and decision-making capabilities.To further optimize the testing environment, I authored Ansible playbooks that automated the configuration of 20 test camera devices. By reducing configuration drift by 40%, I enhanced the consistency and reliability of the testing process.Throughout my internship, I demonstrated strong proficiency in Python, PostgreSQL, SQLAlchemy, GitLab CI/CD, RESTful APIs, and Ansible. I also showcased my ability to design efficient and maintainable automation solutions, collaborate effectively with team members, and drive meaningful improvements in testing processes. Show less

Tempe, Arizona, United States

During my internship as an Automation Engineer at Allstate, I had the opportunity to contribute to the Observability and Monitoring Team. My primary focus was on enhancing the monitoring capabilities and streamlining processes for internal engineering teams.I collaborated on the development of an internal web application using React and Java Spring Boot. This application empowered Allstate engineers to create custom monitors using Datadog, simplifying the monitoring process and… Show more During my internship as an Automation Engineer at Allstate, I had the opportunity to contribute to the Observability and Monitoring Team. My primary focus was on enhancing the monitoring capabilities and streamlining processes for internal engineering teams.I collaborated on the development of an internal web application using React and Java Spring Boot. This application empowered Allstate engineers to create custom monitors using Datadog, simplifying the monitoring process and improving visibility into system performance. By leveraging my full-stack development skills, I contributed to the frontend and backend components of the application.Additionally, I took ownership of resolving a critical security vulnerability in a Go application. By updating dependencies and refactoring code, I ensured the application's integrity and adherence to security best practices. This proactive approach showcased my commitment to building secure and reliable software systems.Throughout my internship, I demonstrated proficiency in React, Java Spring Boot, Go, and Datadog. I also exhibited strong problem-solving abilities, attention to detail, and a proactive mindset in identifying and mitigating security risks.This experience reinforced my interest in automation, observability, and monitoring. It also highlighted the importance of collaboration and effective communication within cross-functional teams. Show less

Mesa, Arizona, United States

As an IT Support Specialist at Arizona State University, I played a crucial role in maintaining and enhancing the university's IT infrastructure. My responsibilities encompassed a wide range of tasks, from installing and configuring enterprise-grade computers and workstations to administering security principles using Active Directory and other tools.One of my key contributions was mentoring students in Linux and Bash, which led to improved understanding and skill development in… Show more As an IT Support Specialist at Arizona State University, I played a crucial role in maintaining and enhancing the university's IT infrastructure. My responsibilities encompassed a wide range of tasks, from installing and configuring enterprise-grade computers and workstations to administering security principles using Active Directory and other tools.One of my key contributions was mentoring students in Linux and Bash, which led to improved understanding and skill development in foundational Linux and Unix concepts. By sharing my knowledge and expertise, I empowered students to effectively utilize these essential tools in their academic and professional pursuits.To optimize operational efficiency, I actively streamlined workstation performance by installing, repairing, and configuring enterprise-grade systems. By ensuring the smooth functioning of these systems, I enabled students, faculty, and staff to work productively and efficiently.Furthermore, I took proactive measures to bolster IT infrastructure security. By implementing Active Directory policies and developing PowerShell scripts for application automation, I enhanced security compliance and increased overall productivity. These efforts demonstrated my commitment to maintaining a secure and efficient IT environment.Throughout my tenure, I placed a strong emphasis on clear and friendly communication with end-users. I effectively documented processes and provided guidance to ensure that users could easily navigate and utilize the university's IT resources.This experience solidified my foundation in IT support, system administration, and infrastructure management. It also honed my skills in problem-solving, communication, and user support. Show less

Mesa, Arizona, United States

As an IT Support Specialist at AZcomp, I played a vital role in delivering exceptional EHR (Electronic Health Record) and IT support to small and medium-sized medical practices. My expertise in cloud hosting solutions, SQL database management, and network troubleshooting allowed me to provide comprehensive support and ensure the smooth operation of critical healthcare systems.One of my primary responsibilities was administering cloud hosting solutions by managing Active Directory users… Show more As an IT Support Specialist at AZcomp, I played a vital role in delivering exceptional EHR (Electronic Health Record) and IT support to small and medium-sized medical practices. My expertise in cloud hosting solutions, SQL database management, and network troubleshooting allowed me to provide comprehensive support and ensure the smooth operation of critical healthcare systems.One of my primary responsibilities was administering cloud hosting solutions by managing Active Directory users and group policies. By efficiently handling user access and permissions, I maintained the security and integrity of the hosted environments, enabling medical practices to focus on delivering quality patient care.I frequently encountered and successfully resolved SQL database errors and challenges. Leveraging my proficiency in SQL, I created custom queries for generating tailored reports, empowering medical practices with valuable insights and data-driven decision-making capabilities.To ensure prompt and effective support, I skillfully balanced my workflow while handling multiple tickets simultaneously. I consistently strived to close tickets with the highest level of customer satisfaction, often within a matter of days. By prioritizing timely resolutions and clear communication, I built strong relationships with clients and earned their trust.Furthermore, I demonstrated expertise in installing medical software on both enterprise and smaller networks. I proactively troubleshot network-related issues and difficulties, ensuring seamless connectivity and optimal performance of the software solutions.Throughout my tenure, I placed a strong emphasis on thorough documentation and effective customer communication. By maintaining detailed records and providing clear guidance to end-users, I facilitated smooth operations and empowered medical practices to fully leverage their EHR and IT systems. Show less

Lake Buena Vista, Fl

As an Operations Coordinator at Walt Disney World, I played a key role in promoting and upholding the company's renowned Four Keys Basics. By coaching and mentoring a team of over 60 Cast Members, I fostered a culture of excellence that consistently delivered unforgettable experiences for both Guests and Cast Members alike.In my leadership capacity, I developed and implemented new training materials and inventory procedures, resulting in decreased inventory loss and increased labor… Show more As an Operations Coordinator at Walt Disney World, I played a key role in promoting and upholding the company's renowned Four Keys Basics. By coaching and mentoring a team of over 60 Cast Members, I fostered a culture of excellence that consistently delivered unforgettable experiences for both Guests and Cast Members alike.In my leadership capacity, I developed and implemented new training materials and inventory procedures, resulting in decreased inventory loss and increased labor efficiency. I also collaborated with cross-functional teams, including Custodial, Recreation, and Attractions, to successfully execute large-scale park events attended by up to 5,000 Guests.Central to my role was the management of safety-critical tasks and ensuring optimal staffing levels. I effectively communicated with multiple park partners and demonstrated the ability to respond to and manage a wide range of safety-critical situations, from life-threatening emergencies to minor altercations. In all instances, I prioritized the well-being and care of Guests and Cast Members.This experience showcased my strong leadership skills, ability to drive operational efficiency, and commitment to delivering exceptional guest experiences in a fast-paced, high-volume environment. Show less

Bachelor Of Science - Bs, Information Technology, 3.96

Associate Of Science - As, Computer Programming And Analysis, 3.5

Activities and Societies: President of the Astronomy Club. Member of Valencia's IT club (VITAL).