Mark Walters Email & Phone Number

• Developed future state Operating Model for global legal professional services organisation
• Developed enterprise architecture views for interactions and interdependencies relating to GDPR considerations for global energy company
• Defined experience criteria and solutions to drive digital workplace across global agricultural science and technology organisation

Leeds, United Kingdom

• Executed Data Governance risk based assessment for major UK utility based on DAMA DMBoK
• Developed Data Governance maturity and transformation frameworks to facilitate go-to-market
• Executed internal GDPR programme

Newbury

• Development of Unified Communications [UC] engagement methodology, collateral, go to market and presales for pipeline development of global enterprise accounts.
• Principal Service Architect for Intrusion Prevention Service within Insurance sector
• Global Innovation Champion utilising Design Thinking to identify business potential through executive level workshops.

• Enterprise assessment of common systems and services for global financial services organisation. Definition of roadmap to drive “2020” Digital and Automation agenda covering technology, service and process components.
• Operational Risk Assessment for global financial services organisation. Creation of subsequent improvement programme
• Improvement of service fulfilment lifecycle processes for international Utilities organisation.
• Business capability assessment for global health organisation with 10,000 employee base. Preparation of plan for organisational readiness programme.
• Business requirements engineering and creation of associated service and technology architecture blueprint for global financial institution.
• Development of change requirements to Operating Model to support managed services go-to-market strategy.

• Strategic Consulting focusing on business to IT alignment.Core components:
• IT Maturity: detailed review of the present ability of IT to support business demands using a model to review the operational characteristics of key factors including economics, service levels, processes.
• Service Management: analysis of overall service capability based on ITIL, quantified assessment of individual processes and delivery of customer-focussed workshops.
• Business Continuity: review of preparedness for business continuity compared to the specification of BS25999.

Responsibility for development and delivery of Kavanagh professional and technical service offerings. Coverage of entire lifecycle providing functions including bid management, project management and support services. Organisational team structure included specialist presales, technical consulting, project managers and internal systems.

• Management role of central function created to support business growth and to enable realisation of company IPR.
• Created the Quality Management System to ISO9001:2000 in order to enhance the standard and overall consistency of delivery across the organisation.
• Developed processes for Bid Management and a formal project management approach based on Prince2.
• Provided commercial support services to the business units within the company.

• Development and promotion of quality service offerings to help differentiate the company in the marketplace.
• Established operational support desk model, service levels, processes, organisational and economics
• Developed project engagement and standards for requirements specification, functional specification and acceptance planning
• Introduced management information processes for time planning, monitoring and reporting
• Created Personal Development System

• Business development role focusing on solutions for the water industry.
• Identifying key business requirements and drivers within the marketplace
• Identifying new business streams
• Promotion of Logica’s cross-sector capabilities
• Collaboration with Logica subsidiaries
• Maximising opportunity for business partnership and systems integration offerings.

• Line management responsibility for the release strategy of telemetry products. This included:
• management of the product release strategy
• sales and marketing activities
• bid management
• product presentations
• contract negotiation.

• Management of Product baseline, including functional definition and coordination of baseline release activities
• Production of Product Lifecycle Plan
• Management of Product test environment
• Planning and coordination of training programme for staff and foreign distributors
• Control of external project software integration within the Product.

• Presales support for telemetry products with practical responsibilities including;
• project software estimation
• system capacity and performance planning
• proposal writing
• project and product management.

• Responsibility for the provision of support services to all clients operating Logica’s telemetry-related software kernels, mainly UK water companies but with some overseas coverage. Responsibilities included
• coordination of the support desk and all fault fixing activities
• production of Support Services Contract
• production of product licensing agreements
• development and implementation of management information reporting tools.

A number of Project Management assignments for software developments to telemetry kernels.

Ma (Hons), Physics

Hnd Post-Graduate, Computer Technology And Electronics