Web Application Senior Support Analyst
Current· Provided training to staff to support web applications used by Point32Health / Harvard Pilgrim· With the Account Core Team provide support for multiple web applications· Subject Matter Expert for common support issues that can be quickly resolved instead of getting lost in a queue with more complex issues.· Formatted the Customer Service Department’s content on a new Intranet site· Monitored open Tasks and open issues for the web development group· Provided testing support for the member's site when updates were made· Set up email templates used on the corporate Intranet