Mark Case Email & Phone Number

Victoria, British Columbia, Canada

Bristol, England, United Kingdom

Bouygues called me in as a contractor to help them get a hold of their systems following a system wide cryto-virus outbreak and a sudden need for new laptops for home workers during the Covid-19 pandemic.

Wellington

Contractor at New Zealand Rugby

Bristol, United Kingdom

Bristol, United Kingdom

Bristol, United Kingdom

Out of hours and daytime IT support for shares registrar Computershare.Responsibilities include:Identifying and prioritising business critical tasks, especially at peak workloads.Assisting business users to complete the technical side of financial processes and updating changes to clients.Helping testing teams with the system side of companies to ensure that they can work on problem solving without interruption.Ensuring nightly backups complete on time ready for the data to be sent offsite.Ensuring nightly processes complete on time ready for the client's company data to be correct and updated for the next working day.Assisting teams with projects that might be run on certain clients, running processes that are extremely time critical.Doing extremely important processes such as money sends to BACS, with links to the stock market and shareholders.Making sure that high levels of concentration and the correct level of knowledge are maintained at all time in order to ensure important tasks are not done incorrectly, not even once.Awareness of departmental budget and how the way I do my job might effect this. For example: LTO tape usage during backups.Awareness of extensive auditing involved in finance and how important it is to store all forms involved in each task.Systems used:VMS (command line based operating system).HP Data Protector.HEATCustom Active Directory variation.Custom internally designed software.Windows 7, XP and all update Office programs.SharePoint

As part of my university degree I had to undertake an internship in my 3rd year. I decided to work for Siemens Plc as I was impressed with the project I would be working on. As an IT support assistant, responsibilities included:Designing a live error detection map to pinpoint and drill down to problems in the company network.Using Microsoft System Centre Operations Manager to implement the design over 4 months.Offering support to other members of the IT team with regards to my project including designing in anything that they felt was necessary.Researching anything that the managers felt was necessary for the project including 3rd party extensions and reporting back to demonstrate each piece of software.Testing my design on test rigs and finally switching it over to the networkBeing self motivated and bringing my conclusions and finished projects to bi-weekly meetings

responsibilities included:Assisting customers and potential customers with their purchases, giving service with a smile and getting the customer exactly what they want.Helping new staff fit in to their new jobs and assisting them when neededCompliance with strict Health and Safety regulationsKeeping store environment clean and tidy