Mark Cavanagh Email & Phone Number

Little Island Cork, Ireland

Employed by PFH. Based onsite at client Eli Lilly Cork.Co-ordinate, plan and support site IT infrastructure activities and projects.Partake in global infrastructure projects along with regional projects, vendor and contract management, IT related procurement and supporting the local IT technicians. Consult with the business and support them with IT.

County Dublin, Ireland

Provide support to end users onsite in Dublin and also to 6 remote offices in EMEA.Managed a team of 5, conduct weekly 1:1’s, manage and report on workload and metrics.Ensure procedure and best practice were being adhered to across the team.Manage AV, Print and hardware distributor vendors.Performed hardware procurement.Was POC for IT support matters in.

County Dublin, Ireland

Employed by Milestone LTD - Based onsite at Client (Facebook Ireland)Manage, support and scale support / Helpdesk operations in Ireland and across offices in EMEA.Performed weekly metrics reporting and thought leadership about how to continually improve our support practices Worked as part of a global team ensuring processes were standard across.

Auckland, New Zealand

Employed by Mobile Mentor - Based onsite at client Air New Zealand.Provided Hardware and Software support for all company phones with a focus on SmartPhones (600 + users of Smartphones)Was responsible for configuring new Smartphones to receive company email and also ensuring phone accounts were provisioned correctly.Was responsible for new hardware.

Sydney, Australia

Provided onsite Desktop support primarily in a Windows based environment for a variety of technical issues such as software/hardware troubleshooting and installation, Printing, Networking, new user setup, installation and support of numerous bespoke and department specific software. Driver issues.Supported academics, VIP staff and students.Bootcamp and.

Sydney, Australia

Provided face to face technical support to the general public for all Apple Products. Diagnosed and treated hardware issues and also arranged hardware repairs of faulty units, ordering parts, delegating repairs and unit testing. Strong interpersonal skills were essential in dealing with members of the general public.

County Cork, Ireland

Provided both front line and second level technical support to both customers and colleagues alike.Supported practically every aspect of Apple hardware and Software (exceptions being Xserves and Final Cut pro). An intricate technical knowledge was essential to the role.Liaised with Apple repair partners to ensure customer issues were resolved timely and.