Mark Chou Email & Phone Number

Fremont, California

Fremont, Ca

1. Analysis and recommend proper solution(s) for customer inquiries.2. Ensure timely and successful delivery of house solutions according to customer needs.3. Maintained and build strong relationship with company key accounts.4. Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas5. Coordinated and maintained warehouse inventory and supplier management.6. Extensive communication and coordination between various groups and cross-functional teams.7. Extensive experience with warehouse and shipping logistics.8. Monitors competition by gathering current marketplace information on pricing, products, new products, 9. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.10. Responsible for all RMA inquiries.

1. Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.2. Adjusts content of sales presentations by studying the type of sales outlet or trade factor.3. Focuses sales efforts by studying existing and potential volume of dealers.4. Submits orders by referring to price lists and product literature.5. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.6. Recommends changes in products, service, and policy by evaluating results and competitive developments.7. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.8. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.9. Contributes to team effort by accomplishing related results as needed.

1. Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.2. Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.3. Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.4. Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.5. Promotes sales by demonstrating merchandise and products to customers.6. Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.7. Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.8. Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.9. Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.10. Prepares reports by collecting, analyzing, and summarizing information.11. Maintains quality service by establishing and enforcing organization standards.12. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.13. Contributes to team effort by accomplishing related results as needed.

Computer Science

Management Information System