Mark Cleary Email & Phone Number

Dartford, England, United Kingdom

Currently working on Azure DevOps administration.Dynamics 365 administration. Assisted with the implementation of our Warehouse Management System.First line support and more recently second line support for IT issues for the business.Troubleshooting hardware issues as well as configuration of new laptops and desktop computers for staff.On call for out of hours support to the business, which can be dealt with remotely or attending site if necessary.Trusted to deal with confidential data and tasks.Strong relationships with external key suppliers. Rolled out a new VPN product for the business alongside a new password policy and two factor authentication process.

Dartford, England, United Kingdom

Lead and support a team of 6 individuals to perform to the required standards. Resolve escalated customer’s complaints.Liaising with department Team Leaders and Managers to ensure smooth running of the business. Creating and analysing reports based on product issues and delivery failures to feed back to the relevant areas of the business. Run management reports on telephone performance.Set up and move new starters phones and computers.

Dartford, England, United Kingdom

Responsible for key customer accounts.Dealing with customer queries and assisting with product knowledge.Advising customer on technical data on bathroom products.Dealing with customer complaints and providing solutions to the relevant situation.