Ccaas Support Engineer
Current
Dec 2024 - Present
AeroLeads people directory · profile
Mark Corcoran Email & Phone Number
CCaaS Support Engineer at Concentrix
at
Concentrix Catalyst
1 work email found
@datacom.co.nz
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
CCaaS Support Engineer at Concentrix
Location
Thornhill Park, Victoria, Australia
Who is Mark Corcoran? Overview
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Quick answer
Mark Corcoran is listed as CCaaS Support Engineer at Concentrix at Concentrix Catalyst, based in Thornhill Park, Victoria, Australia. AeroLeads shows a work email signal at datacom.co.nz and a matched LinkedIn profile for Mark Corcoran.
Mark Corcoran previously worked as CCaaS Support Engineer at Concentrix Catalyst and CX Systems Engineer at Datacom. Mark Corcoran holds Diploma In Computing And Network Support, Computer And Information Sciences And Support Services from Ames It Academy.
Company email context
Email format at Concentrix Catalyst
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*@datacom.co.nz
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AeroLeads found 1 current-domain work email signal for Mark Corcoran. Compare company email patterns before reaching out.
Profile bio
About Mark Corcoran
Mark Corcoran is a CCaaS Support Engineer at Concentrix at Concentrix Catalyst. He possess expertise in troubleshooting, html, active directory, windows server, windows 7 and 14 more skills. He is proficient in Fijian and Tuvalu.
Listed skills include Troubleshooting, Html, Active Directory, Windows Server, and 15 others.
Current workplace
Mark Corcoran's current company
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8 roles
Mark Corcoran work experience
A career timeline built from the work history available for this profile.
Cx Systems Engineer
- Technical Support & Incident Management: Provide Level 1 and Level 2 support for Genesys Cloud and related contact center technologies, troubleshooting issues to minimize downtime and improve user experience. - IVR & Call Flow Configuration: Configure, manage, and modify IVR systems and call flows to match client requirements, optimizing call routing and customer interactions to enhance service delivery.- Resolve major incidents promptly to meet SLAs and maintain seamless customer service.- Issue Escalation & Vendor Collaboration: Work closely with internal teams and escalate complex technical issues to Genesys and other vendors as needed, ensuring clear communication and timely resolution.- Proactive System Monitoring: Regularly monitor system performance and health to detect and address potential issues before they impact operations, ensuring consistent platform stability.- Documentation & Knowledge Base Management: Maintain detailed documentation of incidents, call-flow changes, and configurations to build a reliable knowledge base, supporting efficient troubleshooting and user support.- Cross-Functional Collaboration: Partner with network engineers, developers, and service teams to ensure smooth integration and operation of Genesys and other CX platforms.- User & Team Training: Provide training to end-users and new team members on Genesys platform functionalities, ensuring they can effectively navigate the system, perform basic troubleshooting, and leverage platform capabilities to enhance customer support.
Mar 2022 - Aug 2024
Workforce Manager - Planning And Performance
Apr 2018 - Mar 2022
Service Delivery Coordinator And Incident Manager
Managing Queues and achieving contractual service level agreements for the National Service Desk
Nov 2014 - Mar 2018
Acting Service Delivery Co-Ordinator
Datacom
Managing Queues and achieving contractual service level agreements for the National Service Desk
Aug 2014 - Nov 2014
Technical Support Engineer
Mar 2014 - Aug 2014
Volunteer It Technician
Ames It
Apr 2013 - Mar 2014
Computer Technician
Koes Nz
Jan 2012 - Dec 2012
2 education records
Mark Corcoran education
Diploma In Computing And Network Support, Computer And Information Sciences And Support Services
Ames It Academy
Bachelor Of Science (B.Sc.), Computer Science And Biology
FAQ
Frequently asked questions about Mark Corcoran
Quick answers generated from the profile data available on this page.
What company does Mark Corcoran work for?
Mark Corcoran works for Concentrix Catalyst.
What is Mark Corcoran's role at Concentrix Catalyst?
Mark Corcoran is listed as CCaaS Support Engineer at Concentrix at Concentrix Catalyst.
What is Mark Corcoran's email address?
AeroLeads has found 1 work email signal at @datacom.co.nz for Mark Corcoran at Concentrix Catalyst.
Where is Mark Corcoran based?
Mark Corcoran is based in Thornhill Park, Victoria, Australia while working with Concentrix Catalyst.
What companies has Mark Corcoran worked for?
Mark Corcoran has worked for Concentrix Catalyst, Datacom, Ames It, and Koes Nz.
How can I contact Mark Corcoran?
You can use AeroLeads to view verified contact signals for Mark Corcoran at Concentrix Catalyst, including work email, phone, and LinkedIn data when available.
What schools did Mark Corcoran attend?
Mark Corcoran holds Diploma In Computing And Network Support, Computer And Information Sciences And Support Services from Ames It Academy.
What skills is Mark Corcoran known for?
Mark Corcoran is listed with skills including Troubleshooting, Html, Active Directory, Windows Server, Windows 7, Windows, Computer Hardware, and Microsoft Sql Server.
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