Mark Corduff Email & Phone Number

Melbourne, Australia

ProVision supports an extensive community of independent optometrists by providing them with business services to help them remain competitive and profitable. This includes leveraging the collective buying power of 450 practices for optical product while also providing retail and business expertise and support services in marketing, education, business systems, business development and finance.My role actively supports members with their business endeavours to improve their profitability and the value of their businesses.• Property & Leasing - Assist and advise members with regard to negotiation of commercial lease terms to achieve the best possible commercial outcome• Practice Valuations, Profitability & Consolidations - Provide general market appraisal of members practices as well as assist with profit maximisation• Sale of Practices, Succession Planning, Practice Acquisitions & Establishments - Assist and advise members in relation to preparation and presentation when selling their business, also providing advice around partnerships and succession planning

Mornington, Victoria, Australia

Hit Refresh was created to assist our courageous local small business owners to stand up against landlords and their hefty competition to ensure they grow sustainably and have a sound plan for the future. With a strong track record in achieving outstanding lease results for clients - Hit Refresh offers a stress free service for small business owners to ensure their second largest business expense works for them - not their landlord. We've achieved huge savings for clients nationwide.• Assisted multiple start ups plan & execute strategically. Most of which achieved their ROI in less than 2 years• Negotiated leases, ensuring the most competitive terms possible based on the current market and the specific businesses needs• Supported clients through relevant regulatory covid rental relief• Assisted clients with lease disputes, providing clarity and ideal commercial outcomes

7 Eleven have experienced substantial change and strong growth Ove the past decade. I was approached to return to manage key projects to assist with moving 7 Eleven into the next exciting phase of its lifecycle.My role was the gatekeeper between innovation project teams and the stores to ensure projects land seamlessly with store operations, managing the return on investment all the while ensuring customers were at the forefront. • Retail and operational lead on major projects transforming the store network• Developing improved processes that link the opening and changeover of stores between corporate functions and store operations for smoother delivery• Spearheading change initiatives to improve store financials and the customer experience by using customer insights and operational expertise

Westfield Southland & Doncaster

Head hunted by Westfield to the position of Retail Experience Manager for Southland, one of their largest assets, my role was to guide the centres retailers and customers through a major car park redevelopment to coincide with the opening of the Southland Train Station. Southland has just shy of 400 retailers and an MAT of over $800m. My challenge was to set and exceed expectations of the retailers and community all personally affected by the changes being made to the centre.Throughout the year and a half long project I was the retail lead. Tasked to grow the value of the asset in a challenging time I created a communications strategy to transition the way both retail staff and customers used the centre. • Partnered with retailers to deliver the most relevant and aspirational product to engage shoppers and deliver the ultimate customer experience• Developed precinct plans to assist leasing team and engage the community• Designed and executed communications plan to retail partners during $20m car park project• Managed retail debt across the centre, ensuring abatement targets were achieved by working with owners and key stakeholders of retail stores to grow turnover

Melbourne, Australia

Entering the business at an extremely challenging and emotional time underpinned by a now famous wage scandal, my role was to manage enormous change and unrest across 14 stores with a combined turnover of $56m.Along with the legal and compliance changes I drove through the 14 stores, the real challenge was in supporting and mentoring franchisees to become ‘retailers’ as opposed to ‘investors’. This was a fantastic and unique opportunity where I got to make a real difference.I designed bespoke business plans for each store that not only met financial targets but developed and mentored each franchisee to take their business to the next level by changing behavior and seeing their business through a new lens. • Drove change management through the 14 stores and supported • Increased $GP across the district by educating franchisees on how to best purchase inventory and capitalise on changing customer trends and marketing initiatives• Guided and supported each franchisee through what was an extremely challenging and emotional time by creating and driving business plans for each store

Melbourne, Australia

Over my 6 years with Fast Times I had the opportunity to assist building the business from the ground up, taking it from 1 bricks and mortar store to 5 stores in premium centres, a warehousing facility and dominant online presence. Fast Times is a premium retail offering with strong ties to its community. I lead the business with a strong focus on its people, its brand and its marketing. The challenge was developing and evolving all of these areas in a competitive landscape while the business was in its infancy. I achieved this and drove it to become a true market leader.Rebranding and expanding the business gave me the opportunity to overhaul the talent and processes that set the business up for amazing success. I opened new stores, refitted the existing ones and created a flagship in Melbourne CBD that instantly gained international recognition. • Created training and development programs to attract and retain superior talent• Rebranded and expanded the business from 1 store to 5 stores and a strong online presence• Developed Fast Times apparel line and launched in house apparel brand while negotiating improved terms with suppliers to increase turnover and GP$

Victoria, New South Wales, Queensland, Australia

I moved quickly within Globe. Beginning as a casual team member my abilities were identified early on. Within 2 months I was managing that store, then moved to manage a much larger store, then sent on a mission to overhaul the flagship city store before being moved interstate to the role of Regional Manager and Category Buyer.Early on I identified an opportunity for the business in its talent, processes and store presentation. The business had the locations and the brands however it wasn’t connecting with its broad range of customers on the shop floor.I drove and exceeded sales targets in each store I managed through improving the talent, introducing targets & initiatives and coaching the teams on how important superior merchandising and customer service is for generating sales and facilitating repeat purchases.• Implemented and drove store budgets and individual staff targets across the network that saw in immediate improvement in turnover• Identified new category opportunities to increase sales and negotiated improved terms with suppliers that improved stores GP$• Refreshed each stores talent by implementing and managing KPI’s and overhauled talent acquisition

Century City, Waverley Gardens, Rivoli, Knox.

This was an exciting period of my career where I honed my management and hospitality skills in assisting the launch of the third Australian Gold Class Cinema while being hand picked to become a fully qualified Projectionist at the same time. I serviced numerous cinemas across Melbourne and Scotland. My role as a projectionist held large responsibility and was something that set up my operational lens for future retail roles. As the projectionist I was solely responsible for site operations and 10 – 16 cinemas. I would ensure the films started on time and resolved any technical issues on the spot when they arose to ensure a great customer experience and negate revenue loss. Film can have a mind of its own so troubleshooting and technical ability is something I learned quickly so the show would go on.• Fully qualified film projectionist, managing sites of up to 16 screens• Hand picked to open new sites and train new teams• Duty management of the site, responsible for up to 50 staff per shift

Graduate Certificate Of Business Administration

Bachelor Of Management, Business/Commerce

Activities and Societies: Australian Human Resources Institure, Deakin Alumni Majors: Human Resources, Marketing.

Adv Diploma Business (Advertising)

Certificate Iv, Electronic Publishing