Mark Craddock Email & Phone Number

Demonstrated leadership and expertise with consumer electronic home equipment throughcommercial and residential installations to meet company standards and exceed client expectations.► Developed professional report with clients while providing onsite consultations for future projects.► Worked in tandem with construction site supervisors and home owners to install cabling and equipment for high-speed internet, television and home theater.► Procured and facilitated project estimates to retail store product advisers using competitive pricing structures.► Excelled in leading team initiatives of installing state-of-the-art home theaters.

Charlottesville, Virginia Area

Achieved promotion to leadership position of managing delivery and installation of home based consumer electronics equipment. Oversaw fast-paced schedule and executed highly responsive customer service in process of establishing and conducting installation appointments. ► Attained recognition from senior management and positioned company for significant revenue growth by taking initiative to present three-tiered approach to selling home installation services.► Provided one-on-one education to clients on proper operation of new equipment purchases.► Delivered top-tier customer service, interpersonal effectiveness, and expert technical support.► Oversaw temporary delivery assistants. Provided coaching, mentoring, and training on efficientloading and unloading, installation procedures, and invoicing procedures.

Charlottesville, Virginia Area

Displayed subject matter expertise for various consumer electronic items including mobile audio and video equipment for automobiles, televisions, speakers, and other home electronics. Custom tailored product solutions for diverse client needs.► Made compelling sales presentations and supported customers with buying decisions. Employed consultative sales approach and persuasively conducted upselling initiatives.► Managed front point-of-sale (POS) operations with attention to accuracy and detail.► Performed telesales and customer service phone support. Handled high volume of calls and expertly provided pre- and post-purchase technical support for car audio, video, GPS, home audio, headphones and wireless audio, TVs and video, and next generation cameras.

Charlottesville, Virginia Area

Managed 6-overnight product stocking team members and performed sales, customer service, front POS operations, and photo development processes. Adhered to federal and state laws as well as OSHA requirements. ► Grew relationships with customers to promote repeat business. ► Drove cost savings by preventing photo waste prints from exceeding the established standard.► Processed film extraction, negative development, photo printing, photo-chemical mixing, and the production of customized photo packages and materials. Conducted reparative and preventative maintenance to enhance equipment lifecycle.

Bachelor'S Degree, Communication And Media Studies

Activities and Societies: Radford On Camera.

General Studies