Tailor Made Technologies are one of the most established IT Managed Service Providers in the South of the UK. Delivering strategic IT solutions to businesses, education providers, local authorities and charities since 1994. Tailor Made provide a range of Managed IT services including, Infrastructure as Service, Networking Solutions, Managed Security Solutions, Modern Workplace & Microsoft Cloud Services.Leading the TMT Consultancy Team, we provide pre-sales assistance and IT consultancy services to both new customers and existing clients. Responsibilities include:- Working in partnership with our customers to understand their business processes and coinciding IT solutions with their objectives.- Creating and delivering IT Strategy & Transformation Plans - Presenting IT Strategies to board level recipients- Creation of IT Review Audit Reports- Providing pre-sales support to Account Management and New Business Teams- Creation and delivery of complex solution proposals and tender responses- Upholding a deep understanding of our technologies and product offerings- Working with technology partners to deliver solutions to our customer base- Working closely with the CTO on key customer initiatives - Working with Marketing to help shape the Professional Services messaging- Managing the TMT Consultancy Team

As part of the Consultancy Team, our responsibility is to provide pre-sales solution guidance to customers and internal teams. Responsibilities include:- Working in partnership with our customers to provide IT recommendations that coincide with organisational objectives.- Creating and delivering IT Strategy Plans in conjunction with our customers goals- Presenting IT Strategies to board level recipients - Creation of IT Strategy Review Audit Reports - Providing pre-sales support to Account Management and New Business Teams- Creation and delivery of complex solution proposals and tender responses - Upholding deep understanding of our technologies and product offerings

Delivery of multi-level account management through to director level. Taylor Made place particular emphases on building and maintaining customer satisfaction, with the objective of building long term customer relationships.Responsibilities included:- Responsible for the ongoing relationship and revenue growth of a customer base worth several million in annual revenue- Acting as the customer’s central point of contact for all on-going IT services - Delivery of revenue growth from the existing account base through the identification of new business and product opportunities.- Taking ownership of customer requirements and liaising with support, consultancy and company directors to ensure requirements are met. - Progressing strategic IT plans in-line with customer requirements.- Creating account plans in collaboration with the Head of Account Management - Understand and continue to update knowledge of the technical product set - Achieving revenue and profit targets on a quarterly and annual basis - Maintain and shape sales pipeline projections

Responsible for service delivery across a designated client base, ensuring that customers receive first rate service in line with contracted IT solutions. Acting as a co-ordination and escalation point between in house technical teams and the customer. Responsibilities include: -Working closely with the service desk and technical teams to ensure timely resolution of IT service issues - Working in line with best practice service desk standards such as the ITIL Framework- Acting as a central point of contact between the customer and internal technical teams- Assisting the Account Manager by uphold service levels across the customer base

Clearvision help organisations build better software by enabling best practice usage of Atlassian and Open Source Development applications. Clearvision’s deployment of best of breed development tools enables customers to enhance their development lifecycle. Working with mainly Enterprise, multi-national organisations to implement the Atlassian Toolset. Responsible for:- Development of Clearvision’s business in Ireland, including the acquisition and growth of Irish customers, local marking activities and business expansion. - Acquiring new customers and building strong business relationships in order to create successful long-term accounts- Act as the first point of contact externally and internally for the Clearvision Ireland business unit- Overseeing project progress of Software Change Management Implementations for our customers (On-Premises or SaaS)- Continually meeting progressive sales targets

Responsible for:- Development and progress of customer accounts across Europe and the US- Handling net new business opportunities - Including pitching Clearvision & qualifying opportunities - Attending industry events in a sales capacity - Discussing, shaping and submitting engagement plans and proposals to customers - Managing the customer engagements from sale through to post sale activities, including organising cross-functional business teams to meet customer requirements- Acting as the customer first point of contact- Managing the on-going customer relationship- Continually meeting progressive sales targets