Senior-level tech support professional with 20 years of experience providing exemplary I.T. services. Excellent knowledge of OSI model and protocols for system interoperability. Strong problem detection and troubleshooting skills. Consistently exceeds SLA agreement times. Proficient in Microsoft products. Highly motivated self-starter, outstanding leadership qualities, and exceptional team player.
Apex Systems For Hanes Brands, Inc
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Customer Support Analyst I With Apex Systems For Hanes Brands, IncApex Systems For Hanes Brands, Inc Sep 2018 - PresentPerris, CaOversaw and supported LAN, WAN and Wi-Fi networks in 1 Million square foot distribution center Performed maintenance and troubleshooting of barcode printers to include Zebra and Printronix Performed maintenance and troubleshooting of symbol VC5090 mobile computers and scanners for reach trucks Performed OS upgrade to Win 10 using SCCM Assisted LAN engineers in remote troubleshooting of Cisco enterprise network
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Desktop Support AnalystSentara Careplex Hospital Feb 2016 - Jun 2018Hampton, Va• Oversees and supports LAN, WAN and Wi-Fi networks in 2 hospitals and multiple doctors’ offices• Detects and restores community (flow carts, desktops) and personal (laptaps, desktops) access computer systems, to include virus detection, faulty components/peripheral connections, new software downloads and full system reimaging, to full operational status • Streamlines hardware life cycle management from ordering to disposal of hardware assets, provides 100% in-house asset accountability• Performs daily and monthly LAN tape backups, provides hospital with a failsafe method to prevent critical operational downtimes• Develop procedures to support transition from 3rd party vendor to in-house, reduced hospital’s annual outsourced technical support budget -
Installation TechnicianSedona Technologies Feb 2016 - Mar 2016Hampton, Va• Refreshed hardware/software components throughout State Farm’s southeastern Virginia offices
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Health Insurance AgentAflac Sep 2015 - Feb 2016Williamsburg, Va• Independent life insurance agent selling supplemental business group health policies -
Tech Support SpecialistDollar Tree Stores Apr 2004 - Sep 2015Chesapeake, Va• Oversaw and supported daily operations of LAN, WAN, and Wi-Fi networks• Hardware life cycle management for over 1300 networked workstations nationwide• Integrated hardware/software components of acquired corporations eliminating duplicative networks and databases and streamlining corporate business operations • Authored network training and standard operating procedure manuals, implemented by corporate as benchmark for rating employee and business effectiveness -
Store Support SpecialistDollar Tree Stores Mar 1999 - Mar 2004Chesapeake, Va• Senior-level hardware/software tech support within a call center environment• Authored and implemented training and FAQ documents and users’ guides• Performed new hardware/software product testing, produced analysis reports of findings
Mark Cushen Education Details
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Economics
Frequently Asked Questions about Mark Cushen
What company does Mark Cushen work for?
Mark Cushen works for Apex Systems For Hanes Brands, Inc
What is Mark Cushen's role at the current company?
Mark Cushen's current role is Customer Support Analyst with Apex Systems for Hanes Brand.
What schools did Mark Cushen attend?
Mark Cushen attended Old Dominion University.
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Mark Cushen
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4hotmail.com, hotmail.com, yahoo.com, spacelabshealthcare.com -
6dollartree.com, aflac.com, icloud.com, aol.com, cox.net, cs.com10 +175722XXXXX
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Mark Cushen
Plant City, Fl2yahoo.com, publix.com
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