Mark D. Email & Phone Number

London, United Kingdom

London, United Kingdom

Responsible for a managing a portfolio of digital and technical projects and the delivery of technology driven business change initiatives, to both improve marketing campaigns and also the way work is delivered

London, United Kingdom

Responsible for a Programme of Digital change across all of Christian Aids geographic locations, the role is focused on moving Christian Aids digital strategy from conception to reality. The main activities include delivering systems and process improvements, improving the flexibility and agility of Christian Aids digital systems, preparing staff for periods of technology enabled change through skills development and changes to cultural practices such as a focus on the User Experience, using technology to enhance how Christian Aid works with its partners around the globe.

London, United Kingdom

Responsible for the planning, overall management, and end to end delivery of Unicef UK’s technology change programme, and associated technology projects. including migration of legacy applications to cloud based solutions, implementing technology enabled agile working practices, increasing collaboration through the introduction of new digital information management and social tools, reviewing CRM and supporter facing digital channels.

Melbourne, Australia

Responsible for the delivery of a number of large digital projects to both close regulatory and audit items and also improve the technology management and operational processes associated with Operating System Provisioning (Oracle platform) and Service Management through the implementation of applications and infrastructure to manage User Access and System Privileges, Unix Virtualisation technology, Unix Operating System Monitoring, and Patch Management of Database and Unix Operating Systems (Unix and Windows platforms and SQL Server, Oracle and Sybase databases). The key components of the role were to introduce new software to allow for the automation and management of the underlying infrastructure technologies, and more importantly the management of end to end project tasks required to enhance the business and operation processes for technical support teams follow. Hence, a large part of the project was the implementation of new work flow processes using SharePoint, and also change management and training for the users of new tools and processes, ensuring staff understand amended roles and responsibilities within a new operating framework. The role also involved managing multiple vendors and dependencies to deliver the overall project schedule.

I worked for a number of clients and initiatives providing the following services;-Project Management-Business Development-Implementation Management-Program Management-Business and Systems Analysis

Melbourne, Australia

I held a position in the Direct Banking team, where I was performing the following roles;-Business Project Management-Innovation Management-Business and Channel Development-Vendor ManagementResponsibilities included providing program management services for a number of key projects and improvement initiatives in the self serve and ATM unit. Primary activities included project management for multiple projects simultaneously, prioritising business initiatives, developing business cases and business future state opportunity documents, benefit realisation plans for new initiatives, preparing project plans, working on improvements to existing business processes, and management of technology vendors and business partners.

Melbourne, Australia

Responsible for a range for business facing projects, including closing audit findings on the internet banking platform, implementing a series of major enhancements to the ATM and EFTPOS banking and payment channels. An additionally responsible for the Hong Kong component of a project to integrate Royal Bank of Scotland (RBS) Asia assets into the ANZ Asia Retail and Institutional business On a day to day basis the role was accountable for overall delivery success of all the projects and to ensure client and stakeholder needs were maintained throughout the project. Key activities performed included, project planning, and developing full project plans including, requirements planning, technology development plans, UAT, communications plans, marketing plans, stakeholder management plans, change management plans. Governance activities included reporting into project/programme steering meetings, and program management offices, providing a full update of project progress, interdependencies and scope and change management considerations, financial summaries and management, and risks and issues.

Melbourne, Australia

Responsible developing financial models to assess the introduction of new payments product features and cost effective implementation strategies to ensure my client achieved optimal profitability for product upgrades. The role included eliciting, defining and analysing business requirements for project initiatives within the Merchant Services business unit. In addition the role involved developing an implementation management plan and subsequent pilot plan for upgrades to ANZ’s fleet of EFTPOS terminals

London, United Kingdom

I was managing the implementation of digital and online channels for web-based insurance and pensions communication and administration software.My primary responsibilities included assessing clients’ requirements for software implementations and defining implementation project plans, performing product consultancy with both the, client and insurance and pension benefit providers, data management, developing reporting functionality, communications strategy development, stakeholder management, providing and developing user training on the product, developing implementation guidance material and advising clients on the implementation process.

London, United Kingdom

Master Of Business Administration - Mba

Master Of Arts (M.A.), International Relations

Bachelor Of Arts (B.A.), Business Studies