Mark Dalby
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Mark Dalby Email & Phone Number

Principal Analyst at Service NSW
Location: Greater Sydney Area, Australia 9 work roles 2 schools
1 work email found @nsw.gov.au LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

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Work email m****@nsw.gov.au
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Current company
Role
Principal Analyst
Location
Greater Sydney Area, Australia
Company size

Who is Mark Dalby? Overview

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Quick answer

Mark Dalby is listed as Principal Analyst at Service NSW, a with 1514 employees, based in Greater Sydney Area, Australia. AeroLeads shows a work email signal at nsw.gov.au and a matched LinkedIn profile for Mark Dalby.

Mark Dalby previously worked as Analytics Lead and Project Manager Transformation at Essential Energy and Acting Director, Strategy and Performance, NSW Health at Nsw Health. Mark Dalby holds Bachelor'S Degree, Economics (Econometrics/Finance) from Macquarie University.

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Email format at Service NSW

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{first}.{last}@nsw.gov.au
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Profile bio

About Mark Dalby

Experienced and accomplished senior leader with proven success driving and leading implementation of innovative reforms in regulatory service design and delivery. This includes complex service delivery reform relating to project governance, data modelling, performance measurement and strategic planning.As an articulate and confident communicator, I have proven ability liaising with diverse stakeholders and delivering complex messages succinctly to government Minister’s and media. I am a consultative manager who successfully leads highly skilled teams of program managers, data scientists and data analysts to deliver broad and diverse outcomes. Areas of Expertise include:♦ Project/program governance and reporting♦ Business case development ♦ Complex analytical capabilities with 10+ years’ experience in senior analytical roles ♦ Team leadership (up to 40)♦ Best practice government transparency♦ Multi-million-dollar debt recovery♦ Data intelligence, analysis and reporting to advise and support government decision-making ♦ Framework development – data governance, performance monitoring, assurance & reporting♦ Data & evidence based decision making for strategic planning & project initiatives♦ Stakeholder engagement – across multi-agencies♦ Data governance & regulatory compliance♦ Complex data, economic & market analysis♦ Strategic planning & leadership of direction for government organisations♦ Member of several steering committeesAnalytical Skills► Client profiling, segmentation & journey mapping► Predictive & prescriptive models & forecasting to inform business decision making► Statistical & regression analysis► Survey analysis► Forensic analysis► Big data exploration► Machine learning ► Data mining► Data visualisations & ETL► Revenue modelling & resource allocation► Diagnostic analysis Technical Capabilities:● Query / statistical languages - SQL, R and Python● ETL tools / visualisation software - Tableau and Spotfire

Current workplace

Mark Dalby's current company

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Service NSW
Service Nsw
Principal Analyst
haymarket, new south wales, australia
Employees
1514
AeroLeads page
9 roles

Mark Dalby work experience

A career timeline built from the work history available for this profile.

Principal Analyst

Current

Sydney, New South Wales, Australia

Oct 2021 - Present

Analytics Lead And Project Manager Transformation

Sydney, New South Wales, Australia

Analytics Lead and project manager (transformation) with Essential Energy, an Organisation that managers the network of poles and wires that deliver electricity to 95% of NSW.

Jun 2020 - Nov 2021

Acting Director, Strategy And Performance, Nsw Health

Sydney, Australia

Jul 2019 - Jun 2020

Manager, Information And Reporting

North Sydney, Australia

The Ministry of Health has overall responsibility for the management and oversight of the NSW Health system. In this role, I am responsible for leading the development, implementation and evaluation of policies and funds programs and services to improve health and reduce the burden of chronic disease in NSW. Population health priorities include prevention of drug and alcohol harms, healthy eating and active living, tobacco control, blood borne viruses and sexually transmissible infections (including HIV). Role responsibilities include:• Provide oversight and governance to digital programs that underpin the digital transformation of NSW Health.• Lead the management and reporting of performance data for performance monitoring and evaluation of population health priorities.• Coordinate executive correspondence functions to support the executive team to meet time and quality requirements• Lead the provision of high-level, and specialist advice to the Executive on issues associated with the delivery of Population Health priorities and other state-wide health initiatives. Highlights include:• Established a Project Management Office that provides overarching governance to the on-going development and implementation of NSW Health digital programs and projects. • Provide leadership within the Centre for Population Health in driving evidenced based decision making, building analytical capability and promoting a culture of reporting and accountability.

Nov 2018 - Jun 2020

Principal Analyst (Substantive Role)

Parramatta, Australia

In this role, I managed the Information Analysis Unit to provide revenue forecasting and data modelling essential to formulating the NSW Government’s Budget and fiscal strategy, as well as the formulation of prospective tax policy reforms to improve the State’s $300 billion+ economy. I also supported and drove RNSW’s strategy, while providing analytical support to develop strategy and operational planning, business metrics and KPIs. Role and team responsibilities included:► Team leadership – 9► Data analysis► Data modelling► Client profiling► Journey mapping► Survey development► Statistical analysis► Analytical information delivery and reporting - Executive, senior managers, NSW Treasury, Ministers, media and external agencies such as the Reserve Bank and Australian Bureau of Statistics► Client relationship management► Provision of expert advice to the Executive and Treasury regarding high profile issues► Oversight for delivery of Freedom of Information (GIPA) requests to the publicHighlights included:● Developed innovative new KPIs that forced alteration in social behaviours while driving significant new business processes ● Enhanced the organisation’s analytical and report delivery capacity by implementing powerful ETL (Pentaho) and visualisation (Tableau) software● Undertook independent analysis of business practices, and highlighted multi-million dollar issues and unassessed revenue which were subsequently resolved● Cultivated strong working relationships with senior management and key stakeholders - became designated operational representative on internal and external boards (ANZFERG, Compliance Reference Group, Change Advisory Board) to effectively articulate business and analytical requirements

Mar 2009 - May 2017

Acting Director, Analytics

Paramatta, Australia

In this role, I was responsible for managing and leading the analytics business unit to drive direction of RNSW’s corporate, operational and compliance analytics.Role responsibilities included:► Team leadership – 40 analysts► Strategic planning► Consolidation of analytical software architecture► Research, analysis and reporting► Change mangementHighlights included:● Researched and embedded current best practise reporting and analytics techniques and successfully led the organisation to fully embrace and adopt much needed change● Developed a more professional and cohesive team of capable analysts, aligned the business unit with organisational plans and directions, and managed significant reform through team amalgamation ● Ensured more effective interrogation of disparate operational data systems for internal and external consumption, including publication of online interactive reports● Developed working groups to ensure cross collaboration, skills mapping and cross-skill opportunities● Designed and implemented common branding and communication methods● Formed the RNSW Analytics Forum, a community of practice to share analytical techniques and experience across the organisation

Apr 2016 - Aug 2016

Acting Director, Analytics And Business Strategy

Paramatta, Australia

I also acted in this role during July of 2014. I managed strategy, direction and operations for RNSW’s Information Analysis Unit, Enterprise Project Management Office and Strategic Development Unit.My role included responsibility for:► Team leadership – 3 senior managers and 35 specialist staff► Deliver strategic plan and drive organisation’s strategic direction► Ensure organisation meets strategic objectives► Embed performance measurement framework to keep organisation leads accountable► Ensure organisational decision making is underpinned by relevant quantitative analysis ► Change management► Stakeholder engagement and managementHighlights included:● Embedded a cross-agency stakeholder management framework to ensure stronger communication and collaboration with parent agency DFSI - this stakeholder relationship was initially new and not strong

Jan 2013 - Mar 2013

Senior Analyst

Parramatta, Australia

In this role, I was responsible for planning, controlling, monitoring, analysing and reporting on corporate information. This included a broad range of trend, revenue and forecasting analysis; as well as validation and confirmation of results. My role included responsibility for:► Corporate information management► Provision of value-added support to business management► Trend analysis► Revenue analysis► Forecasting analysis► ReportingHighlights included:● Establishment of quality assurance standards● Establishment and scoping of needs for internal and external stakeholders● Data extraction from RNSW’s information management resources● Writing, testing and processing of SQL programs

Oct 2007 - Feb 2010

Senior Officer

Sydney, Australia

In this role, I delivered a broad range of system and process enhancements.My role included responsibility for:► Team leadership – 10► Delivery of broad ranging system and process enhancement projects► Close interaction with senior management and staff to identify areas for efficiency and procedural improvement► System and process enhancements – development and delivery

Sep 2004 - Oct 2007
2 education records

Mark Dalby education

FAQ

Frequently asked questions about Mark Dalby

Quick answers generated from the profile data available on this page.

What company does Mark Dalby work for?

Mark Dalby works for Service NSW.

What is Mark Dalby's role at Service NSW?

Mark Dalby is listed as Principal Analyst at Service NSW.

What is Mark Dalby's email address?

AeroLeads has found 1 work email signal at @nsw.gov.au for Mark Dalby at Service NSW.

Where is Mark Dalby based?

Mark Dalby is based in Greater Sydney Area, Australia while working with Service NSW.

What companies has Mark Dalby worked for?

Mark Dalby has worked for Service Nsw, Essential Energy, Nsw Health, Revenue Nsw, and Hsbc.

How can I contact Mark Dalby?

You can use AeroLeads to view verified contact signals for Mark Dalby at Service NSW, including work email, phone, and LinkedIn data when available.

What schools did Mark Dalby attend?

Mark Dalby holds Bachelor'S Degree, Economics (Econometrics/Finance) from Macquarie University.

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