Mark Das Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto On, Canada

• Lead a 10 person team comprised of 2 groups - production support and upgrades• Managed outsourced team of developers and QA on opposite timezone• Liaison between Professional Services and development teams• Developed and streamline Jira Implementation/Enhancement process and templates• Member of Change Advisory Board (CAB) to facilitate roll outs to production environments• Create and improve processes to help manage escalations and priorities• Design Jira dashboards to track trending issues and metrics

Toronto On, Canada

• Accurately fulfill client requests using SQL, PHP, Javascript/CSS• Maintain knowledge of expanding software• Troubleshoot reported bugs and apply unintrusive /scalable fixes• Facilitate the roll out of requests and bugs to production• Manage code repositories using version control• Participate in peer code and script reviews

Toronto, Ontario, Canada

Programmed and designed a word game called Experdle:https://apps.apple.com/us/app/experdle-for-word-experts/id1617215850• Programmed and designed 2 games “1 Solution”, and "Bug Off!" for the iOS platform, compatible with iPhone, iPad, and iPod Touch• Conducted Beta test and documented issues, assessed any bottle necks and reviewed suggestions• Evaluated all scenes to ensure all material was optimized for each device’s screen resolutionDesigned/published a trailer for each game:- (1 Solution) https://www.youtube.com/watch?v=HjKQ8Xg9JEo- (Bug Off!) https://www.youtube.com/watch?v=JpgHKCitlm4

Markham, On

• Utilize PHP, SQL, HTML, CSS, and JavaScript to develop web solutions• Use frameworks such as Bootstrap and jQuery to design a refined and modern experience• Transform flat static pages to fully responsive content• Develop engaging and screen adaptive ways of displaying information• Convert user interfaces to a standardized and unified format to improve user experience• Style functional yet friendly forms according to project requirements • Participate in peer code reviews• Create and execute test plans according to QA standards• Write Standard Operating Procedures that outline proper use of software

Ajax, On

• Created monthly and Year-To-Date sale reports using Microsoft Excel’s vlookup and pivot table functions.• Queried and exported data from databases using Epicore ERP Software.• Updated customer item details.• Trained replacement on Epicore software and daily tasks.

Toronto, On

• Helped facilitate the transfer from iCongo Ice3 to IBM Websphere.• Assisted in training and managing a team of 20 associates.• Provided technical support and recommended solutions for application issues.• Responsible for editing and improving product attributes including colour, size, and copy.• Developed training material for new staff.• Combined and submitted product information to bring assets online.• Managed and maintained structured documents, keeping all files up-to-date. • Managed the distribution and consolidation of extensive data assets.• Pulled data from logistic feeds to complete reports• Learned advanced Excel functions including Vlookups and Pivot tables.• Collaborated with System Analysts and Lead Programmers to isolate system issues.• Selected post launch for eComm support team, acting as liaison between developers and marketing coordinators/managers. Maintained and consolidated all issues, reporting to managers and directors.

Oshawa, On

• Thoroughly test and retest software built to integrate with SAP.• Analyze, identify and report bugs to developers.• Recommend new work flows that improve functionality.• Create and modify scripts designed as real world scenarios.• Manage and maintain structured documents, keeping all files up-to-date. • Write and edit final release documents to the customer.

Ajax, On

• Greet customers and ascertain what each customer wants or needs.• Describe merchandise and explain use, operation, and care of merchandise to customers.• Compute sales prices, total purchases and receive and process cash or credit payment.• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Place special orders or call other stores to find desired items.

Ajax, On

• Pack, seal, and label materials for shipping• Worked front and back end of print presses

Ajax, On

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.• Issue receipts, refunds, credits, or change due to customers.• Assist customers by providing information and resolving their complaints.