Mark Das Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto ON, Canada

• Lead a 10 person team comprised of 2 groups - production support and upgrades
• Managed outsourced team of developers and QA on opposite timezone
• Liaison between Professional Services and development teams
• Developed and streamline Jira Implementation/Enhancement process and templates
• Member of Change Advisory Board (CAB) to facilitate roll outs to production environments
• Create and improve processes to help manage escalations and priorities

Toronto ON, Canada

• Accurately fulfill client requests using SQL, PHP, Javascript/CSS
• Maintain knowledge of expanding software
• Troubleshoot reported bugs and apply unintrusive /scalable fixes
• Facilitate the roll out of requests and bugs to production
• Manage code repositories using version control
• Participate in peer code and script reviews

Toronto, Ontario, Canada

• Programmed and designed a word game called Experdle:https://apps.apple.com/us/app/experdle-for-word-experts/id1617215850
• Programmed and designed 2 games “1 Solution”, and "Bug Off!" for the iOS platform, compatible with iPhone, iPad, and iPod Touch
• Conducted Beta test and documented issues, assessed any bottle necks and reviewed suggestions
• Evaluated all scenes to ensure all material was optimized for each device’s screen resolutionDesigned/published a trailer for each game:- (1 Solution) https://www.youtube.com/watch?v=HjKQ8Xg9JEo- (Bug Off!).

Markham, ON

• Utilize PHP, SQL, HTML, CSS, and JavaScript to develop web solutions
• Use frameworks such as Bootstrap and jQuery to design a refined and modern experience
• Transform flat static pages to fully responsive content
• Develop engaging and screen adaptive ways of displaying information
• Convert user interfaces to a standardized and unified format to improve user experience
• Style functional yet friendly forms according to project requirements

Ajax, ON

• Created monthly and Year-To-Date sale reports using Microsoft Excel’s vlookup and pivot table functions.
• Queried and exported data from databases using Epicore ERP Software.
• Updated customer item details.
• Trained replacement on Epicore software and daily tasks.

Toronto, ON

• Helped facilitate the transfer from iCongo Ice3 to IBM Websphere.
• Assisted in training and managing a team of 20 associates.
• Provided technical support and recommended solutions for application issues.
• Responsible for editing and improving product attributes including colour, size, and copy.
• Developed training material for new staff.
• Combined and submitted product information to bring assets online.

Oshawa, ON

• Thoroughly test and retest software built to integrate with SAP.
• Analyze, identify and report bugs to developers.
• Recommend new work flows that improve functionality.
• Create and modify scripts designed as real world scenarios.
• Manage and maintain structured documents, keeping all files up-to-date.
• Write and edit final release documents to the customer.

Ajax, ON

• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Place special orders or call other stores to find desired items.

Ajax, ON

• Pack, seal, and label materials for shipping
• Worked front and back end of print presses

Ajax, ON

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue receipts, refunds, credits, or change due to customers.
• Assist customers by providing information and resolving their complaints.