Mark Davis Email & Phone Number

Parker, Colorado, United States

Greater Denver Area

• Responsible for 24/7 critical on-call support for multiple fortune 500 clients working in complex technical environments addressing issues and problems with applications, servers, desktops, network, VOIP, intrusions.
• Develop incident response strategies for quick recovery from systems or application failures.
• Work within client impacts, e.g. SLA's and financial implications that pertain to issues taking measures to ensure targets are met.
• Ensure the Incident Management process is performed as designed, driving process efficiency and effectiveness.
• Effective handling and coordination of critical application incidents minimizing risk and impact to business.
• Complete detailed Incident Reports summarizing all service restoration activities and provide for Problem Management post-incident analysis.

Longmont

• Monitor, report, and escalation of voice and data networks, business critical applications, servers including Perimeter services, messaging, directory services, file servers, print servers, application servers, other.
• Data Center environment, application availability, security, and switching to backup utilities.
• Maintain documentation, databases, and metrics in SharePoint for shift turnover logs necessary for integrity of operations.
• Extract and prepare daily, weekly and monthly reports based on severity of outage to customer management.
• Responsible for major Incident & Problem Management support
• Provided Network Monitoring (Spectrum)

Fort Carson

Team Leader and part of the 1st of the 175th HHC.Mentoring and coaching team members to pass the Physical PT test.Managed all ammunition counts on Life Fire exercises.Prepared test plans for Mortorman Evaluation on the 60 and 81MM mortars.Instructed a 2.5 week Life Fire exercise to prepare platoon for exams.Training: Warriors Leadership Course (WLC).

Broomfield/DTC

• Responsible for technical support in the following areas: Network Operations Center, Engineering, Planning, Provisioning, Customer Support, Security, Outside Plant, Vendors. SIP and Skinny protocol VOISS service.
• Trained NOC personnel on Tier II trouble shooting
• Developed standards and procedures for IAS, DIA, MGX/BPX/ATM
• Wrote and administered test plans for evaluation of vendor’s equipment
• Support and approve requests for network operations
• Main support for deployment of hardware and software for ICG’s Network

Englewood

• Responsible for troubleshooting and while maintaining Integrated Access Solutions (IAS), Direct Internet Access (ICG DIA), MGX/BPX backbone.
• Provisioned and trouble resolution of DNS and VOIP.
• Initiated and directly supported a network-wide Cisco 7500 groom for Data Engineering.
• Wrote MOPS procedures and coordinated both parts shipments and field operations ensuring successful upgrades. Because of these efforts, the Data network was more reliable.
• Managed ICG Warehouse Project that required consolidating and cataloging network equipment resulting in millions of dollars in savings on capital expenditures.
• Liaison to Data Engineering and Data Provisioning in organizing and establishing an accurate inventory of the Layer 2 MGX/BPX connections.

Denver Colorado

• Responsible for installations, changes and maintenance of complex integrated communications equipment and built an R&D lab.
• Built and managed a fully functional research and development lab that was used to test current and future equipment.
• Worked with AS-built drawings and installation documentation.
• Project foreman for cable installations of small business networks like JD Edwards, Comcast
• Provide professional interface to LEC's, customers, marketing and management.
• Implemented and supported all FOTI quality and safety practices.

Littleton

• Responsibly for new installation of CAT 5 and COAX cabling in new construction and existing structures.
• Manage a crew of 5 technicians.
• Perform Moves, Adds, changes and Deletes from current customer office configuration.
• Assist customer with growing cabling needs to determine the most cost effective way for implementation.
• Build-out of MDF and IDF (racks, patch panels, wire managers, network electronics, etc.)
• Perform all cable pulling, suspension, fireproofing, terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations.Technical Environment: New and existing.

Somalia, Norway, Cuba, Haiti And Bosnia

Responsible for communications and maintenance operations while providing forward security for regiment. Instructed regiment on pistol and rifle marksmanship qualification standards. Supervised fire team including training, gear prep, verifying positive physical and mental states, confirming equipment functionality, scheduling maintenance tasks and.

Physical Therapy/Therapist

General Studies