Oban is a fantastic coastal highland location that is severely lacking in visitor experiences. Enter Ooshka Bar, a scottish spirits tasting business, focusing on the incredible stories and anecdotes about the formation of the distilleries represented on our tastings, often a story of immense gain and loss, carrying on centuries old legacies into the future. We highlight wherever possible independent bottlers and producers, aiming to stimulate the growth of a critical industry in Scotland by spreading the knowledge to all visitors from across the globe. The gins we use are usually sourced by artisan producers on the hebridean islands and highlands. My role is to create, promote, champion and develop our business as much as possible during its genesis. Please contact me if you wish to collaborate with our company and benefit from a huge untapped influx of visitors to promote your business, or book a tasting!

Proud joint owner of a B2C Homeware retail business. Responsibilies include;- Marketing strategy- Purchasing- Operations - Sales

Manage and lead a team of 10 guides to fulfil a 5-star visitor centre experience. - Making and amending staff rotas for month and day. - Day-to-day direction of staff/guides - Cashing up and locking up the visitor centre and distillery - Improving efficiency and motivation in the workplace. - Personal License holder for Alcohol - Working with guides to improve their performance and motivations- Lead conflict resolution talks between staff and management to improve relations and overall standards in-line with Centre KPI’s and area manager expectations- Self-leading my own development through online learning with the goal to become an expert in Single Malt Scotch Whisky. - Performing in a guide role personally, delivering a 5-star tour experience for all guests - Delivering VIP / Private tours for Dignitaries, HNWI & Diageo staff, working to create a bespoke experience.- Delivering expert tastings for the general public & VIP/HNWI- Working with Diageo headquarters/ USA marketing teams & the marketing manager both remotely and on-site, to create the latest marketing material in the form of videos & photography to best promote our distillery and the people involved.- Give interviews (including filmed) to media organisations interested in the product and distillery. - Working with my line manager to understand the expectations required and keeping an up-to-date log of how this is being achieved month by month. - Using CRM’s to manage stock levels, engage directly with supply chain / suppliers - Tiered purchasing privileges to maintain the visitor centre. - Working with my marketing manager to engage with travel operators and Diageo experience teams to ensure the best possible visitor experience and bespoke needs where required. - Work with marketing manager to create annual events outside of the usual remit of the tours, engage with stakeholders and organisations to achieve this.

Bar Manager of a Highlands tavern, Roles include; - Directing staff to ensure efficient service. - Purchasing / purchasing decisions to re-stock our huge supply of single malt whisky, lagers, ales, gins, rums and other spirits. - Cellar maintenance managing casks and kegs through selection, cleaning and tapping. - Cashing up the tills at close.- Providing customer service, bartending and restaurant waiter responsibilities throughout the day. - Ensuring compliance with Covid-19 latest legislation.- Liaising with kitchen heads of department to ensure smooth running of restaurant and bar. - Shutting down and closing the hotel at the end of each night. - Developing own management skills through mentoring from heads of department across the hotel. Best accomplishment to date: Solely led a team of 14 staff during a busy Hogmanay (New Year) week.

Joined a cyber security start-up primarily working in the public sector, that specialised in an academic behaviour-led approach to cyber security. Responsibilities included;- Using my background in Account Management to research and identify the target market for a transition to the private sector. - Establish a relationship with counterparts in FTSE 100/250 companies and introduce the service- Negotiate contract agreements to sell our services to them.

Working in a Business Development role, - Utilising knowledge surrounding GDPR and WEEE Waste legislation to assist with Account Management tasks such as prospecting sales with new and existing customers. - Promoting the sale of new and refurbished hardware to organisations. - Responsibility across both roles in the company of attending trade shows and business events to attract potential clients, understand the latest trends in the technology recycling & data sanitization industry and to further the interests, and influence of the industry.- Brokered a solution that saved the company significant money, time and man hours.

Provided Account Management services to a company responsible for Data Santization and IT Asset Management for all sectors. Activities included; - Building relationships and making sales with prospective and exisiting client base. - Utilised CRM software for data entry - Engaged in extensive research into FTSE100 / FTSE250 companies to generate sales and ensure repeat business.

Vice President of Campaigns for the Student Association at University I belonged to; - Worked in co-ordination with the national and local bodies of the party - Co-ordinated marketing campaigns involving door to door canvassing, political leaflets and letters.

- Handled customer service for a major utilities supplier, Npower in a B2C position. - Resolving sometimes volatile complaints and other issues for customers through the mode of telephone and email. - Services such as payment processing and bill calculation. - Acted in the role of vice team manager and support when manager was absent.- Trained other staff members in their development as a customer service agent.