Mark Dejong Email & Phone Number

Ankeny, Ia, Us

Ankeny, Iowa, United States

Prison Fellowship is the world's largest Christian nonprofit organization for prisoners, former prisoners, and their families, and a leading advocate for justice reform. Prison Fellowship works to bring hope and restoration to prisoners, families and communities impacted by crime and incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities.

Iowa Board Certified Certified Alcohol and Drug Counselor that is responsible for recruiting and screening appropriate referrals to the YSS Adolescent Residential Treatment Program. Responsible for facilitating the transition into the program in a therapeutic manner for both the client and their family. Manages all aspects of the admission process for clients into the residential treatment programs. Direct responsibilities include fielding calls from various sources (e.g., web, direct referrals, etc.), converting a call to admission and then managing the total intake process for the client. Develops the processes, policies, procedures and protocols for the YSS Residential admissions department. Sets the tone of respect, compassion, and empathy with potential clients and their families. Provides telephonic and in person assessments, provides initial contact with referral sources and potential clients, coordinates the referral and intake process, determines insurance qualifications, gains approval for appropriate level of care and maintains follow-up communication with all parties involved in the client’s care. These may include the referral source, family, the utilization review company, insurance companies and YSS Stakeholders including the clinical and residential program staff. Provides a concierge level of customer service (trusted advocate) to incoming clients and their families.• Knowledge of addiction, ASAM diagnoses and symptoms, commonly abused substances and their classification, codependency, dual diagnosis and psychiatric conditions as well as understanding of treatment modalities, levels of care and medication used to treat these disorders.• Knowledge of chemical abuse/dependency assessment and risk assessment tools.• Knowledge of crisis and behavior management techniques. (Mandt Certification)• Knowledge with EMR systems.

Des Moines, Iowa Area

Provided one face for overall operations and supervision of the residential campuses and Medical Stabilization Unit. Managed the development and implementation of all program and procedure changes as directed by the President & COO. Collaborated with the CFO to manage the cost efficiencies and effectiveness of program services and implemented measures of change as appropriate. Maintained strong rapport between department lanes with all staff and corporate leadership team members to create an environment of accountability for meeting the needs of the guests. Recruited, interviewed, hired and trained new staff members in cooperation with the Human Resources Department protocol. Provided overall guidance and mentoring to all staff members. Ensured timely completion of employee performance reviews and merit reviews. Initiated employee disciplinary measures as warranted. Coordinated training and professional development resources for staff members.

Des Moines, Iowa Area

Major Account Representative responsible for generating account revenue in new accounts and revenue growth in existing accounts utilizing a consultative solutions selling approach in the sale of company services to large complex retail accounts. Negotiated sales and service agreements and business to business collaboration at Casey’s and Kum & Go and Senior Executive Level contact at Hy-Vee and Fareway. Salesforce.com was utilized for prospecting and closing sales to new customers. Implemented collaborative selling approaches to create, maintain and enhance the level of service to existing customers and new prospective accounts.

Des Moines, Iowa Area

Led and managed the Iowa market consumer goods selling and retail sales execution for the combined Kraft Foods and Nabisco customer business teams. Key single point of customer contact for all retail decision making. Directed all field sales functions by providing clear and concise communication on execution of priorities and customer centric strategies. Business/Strategic Planning & Superior Execution Accomplishments: - Primary liaison between the customer team and key direct link to 75 Sales Reps, 13 Retail Sales Managers, 3 Region Vice Presidents and 5 Region Retail Directors. - Single point of contact and accountability for all retail/broker sales operations.

Des Moines, Iowa Area

Managed team structure inclusive of all business and human resource components: - Strategy, Administration, Planning, Execution, Implementation, Process Improvement, Budget Management, Organizational and People Development.Directed and led all sales, retail and supply chain initiatives. Championed business strategies to develop volume, share and profit growth. Business Solutions & Customer Collaboration Accomplishments: - 11 years of positive share and revenue growth. - 3 direct reports and yearly sales team revenue of over $120 million. - Secured preferred vendor status through consistent and effective partnering. - Established accountability and collaboration within all levels of senior management.

Various

Previous employment included two years as a Kraft Foods Retail Sales Manager (July 1993-May 1995). Ten years of advancement (1983-1993) with Oscar Mayer Foods Corporation including Sales Representative, Account Representative, Account Supervisor, Account Manager, District Sales Manager, and Assistant Sales Manager prior to Kraft Foods acquisition and relocation to Des Moines.