Supported AT&T’s Small Business and FirstNet Sales Teams, including account and lead management, process management, and systems management.• Provided daily, weekly, and monthly performance metrics for the Business Call Centers for 100+ sales representatives.• Tracked and analyzed results weekly for the Small Business quarterly campaigns.• Managed all hierarchy and territory changes within the organization’s systems for 1,000+ business sales executives.• Performed the Customer Survey Process and Reporting for the Business Call Center representatives.• Developed the new Small Business lead assignment process which reduced the assignments by one day and eliminated one headcount.• Performed monthly audits and analysis on the FirstNet activation data, for reconciliation against AT&T’s internal systems and data base for an average of 50,000 contracts per month. • Subject Matter Expert (SME) for ServiceNow, the cloud-based application platform recently being used for all of AT&T’s new project initiatives.

Managed AT&T’s entire Third-Party Verification program for Business and Consumer customers, which included vendor management, process management, systems management, and performance analysis.• Exceeded all monthly Service Level Agreements (SLA) by managing the call center and TPV processes with average volumes of 15,000 calls per day. Service Level Agreements targeted a 96% success on all TPVs, 97% of all calls answered within 15 seconds, and network availability of 99.7%.• Increased the success rate of TPVs to 97% which resulted in incremental annual revenue of $5M.• Collaborated with Legal and Regulatory to ensure the TPV process is in full compliance with the FCC and State PUC Rules.• Worked with TPV Vendors and call center managers on all special automated TPV process requests.• Provided leadership with weekly and monthly performance metrics and analysis.

Directed all aspects for product marketing and product development for the business data products, including the promotions, pricing, distribution, regulatory, network and billing requirements.• Successfully launched a set of new data products with an incremental annual revenue target of $39M.• Achieved a data product promotion in 2006 which created incremental revenue of $7.6M. • Launched a product price increase which created additional revenue of $2.8M in 2008.• Managed the annual forecasting and planning process for the data products and promotions, with an annual revenue target of $531M.• Worked on Corporate Team in consolidation of 17 SBC legal entities into one single branded entity.• Managed and maintained Proposal System, which created the proposals for all SBC data products.• Delivered new products, promotions and enhancements for the data products. • Led the life-cycle management and financial reporting of the data products.

Developed, priced and promoted all new long-distance product offerings for business customers, including the annual forecasting and planning.• Received ‘Marketing Headliner Reward’ 1st quarter 2003, for participation in the development and bringing to market 26 calling plans with 714 price points in three weeks. • Directed the initial launch of Long Distance products for medium and large Business in seven of the company’s 13 operating states.• Designed and created all Long Distance Fulfillment and Welcome letters for new Business customers.

Directed all aspects of product development for Business Core Services, including pricing, promotion, distribution, regulatory, legal, network and billing, and the annual forecasting and planning process including the monthly revenue analysis. • Received ‘Certificate of Recognition’ 2nd quarter 2002 for the development and deployment of a variety of small business local calling plans that resulted in sales 125% of targeted forecast.• Awarded ‘Certificate of Recognition’ 2nd quarter 2001 for the development and project lead on a new abbreviated dialing telecommunications product that had annual incremental revenues of $20 million. • Managed $2.1B of Business Local and Toll Services Product Revenue.• Organized and managed a team to eliminate a product that was resulting in $40M of net loss profit.

Forecasted and planned process for the Product Management Organization, as well as provided monthly and year-to-date variance analysis at a product and organizational level.Managed all monthly and year-end accounting operations and reporting, and developed and implemented the company financial policies and guidelines.Supported management with all month-end accounting operations and procedures involving the analysis and maintenance of the financial statements.