Mark Demsko Email & Phone Number

Ann Arbor, Mi

• Began underwriting super streamline mortgages and currently underwrite mortgages that qualify under multiple programs offered by Citi.• Perform credit and property analysis on conventional loan files submitted within the time frame established by departmental management• Provide exemplary customer service to both internal staff and external customer by explaining credit decision and offering alternative options when needed• Adequately and effectively explain in written and verbal form the decision reached in a manner that will maintain a positive relationship with all customers• Review credit reports, investigate fraudulent activity, and make sure every loan has excellent data integrity

Ann Arbor, Mi

• Received phone calls and made outbound calls to borrowers about modifying the interest rate on their loan• Offer borrowers lower interest rates on qualifying mortgages using a number of computer programs and speaking directly to the borrower

Philadelphia, Pa

Was progressively given an increased amount of responsibility and when higher management came to Acme, they noted my hard work and excellent customer service.

Bucks County, Pa

Gained valuable experience listening to customers to understand their needs and helping explaining product attributes. During a transitional phase in management in the footwear department, we were left with no acting manager for the department for about 3 weeks and I was given the privilege to run the department until a new manager was assigned. Also received awards from Dick’s Sporting Goods for great customer service.

Bucks County, Pa

Edited and developed photos specific to the customer's requests. Also cashiered while preforming photo lab tasks.