Mark Denley-Samson Email & Phone Number

Middlewich, England, United Kingdom

North West, England

• Pro-active management and supervision of a field based team, diligently overseeing the health, safety and wellbeing of engineers completing smart metering installations and associated tasks.
• Additional management of external 3rd party contract engineers in a newly opened operational area, ensuring full compliance of company and procedural legislation and governance was met.
• Liaising internally and externally, as required, to ensure any issues were resolved promptly and effectively.
• Exceeding the required team and business targets, with effective performance management, communications and business reporting.
• Daily, weekly and monthly communications with field based team via face to face meetings / field auditing, daily and/or weekly calls / team brief meetings.

Leeds, England, United Kingdom

• Pro-active management and supervision, diligently overseeing the health, safety and wellbeing of a field based team, completing revenue recovery duties and smart metering installations.
• The role required the fast integration of new smart meter installation processes, training and procedures - adding to the previous existing revenue recovery management tasks.
• The role also ran alongside the HR and welfare supervision of another team contracted to a 3rd party in North West England areas – This role became a valuable visible link for the team and business alike, due to.

England, United Kingdom

• Responsible for field mobilisation of fleet vehicle swaps across the country due to end of lease vehicles.
• Mobilisation and management of field based staff, to complete the required fast turnaround of countrywide vehicle swaps.
• Effective communications liaising with internal and external partners, depots and managers to ensure timescales and deadlines were successfully met and potential issues resolved.
• Detailed and timely planning ensured vehicle swaps were completed with minimum field engineer downtime therefore reducing the impact on business’s daily smart meter fit targets.
• Effective and consistent reporting back to the business.

Warrington, England, United Kingdom

• Pro-active daily management, supervision, health, safety and wellbeing of a field based team completing revenue recovery duties and associated tasks.
• Completing field audits, reviews and training to ensure full compliance of company and procedural legislation and governance was met.
• Creating successful external networks, liaising with 3rd party contract engineers and locksmiths, to aid effective communications, relations and problem solving.
• Responsible for meeting required team and business targets, with effective performance management, communications and business reporting.
• Dealing with customer complaints, direct and indirect. Liaising internally and externally, as required, to ensure complaints were resolved promptly and effectively.
• Working with head office admin departments to ensure successful completion of required paperwork and bookings were compliant and timely.

Warrington, England, United Kingdom

• Additional office tasks alongside previous field based duties - assisting FTM with planning, admin, reporting and Staff management.
• Standing in for the FTM when required.

North West Areas, England

• Field based operative responsible for visiting customers homes to discuss outstanding account debt
• Determining effective and satisfactory debt recovery options with customers face to face or via phone to ensure business debt is recovered. Ensuring all protocols are followed to ensure vulnerable customers are.
• Attending court to apply for Rights of entry warrants when cust engagement has not resolved debt issues
• Carrying out the execution of warrants to fit pre-pay meters or disconnect supply
• Liaising with external 3rd parties (Locksmiths & engineers) to ensure Warrant executions were completed in a safe and compliant manner
• Effective route planning to ensure effective travel time an job completions

North West, England

• Field based operative responsible for visiting customers homes to discuss outstanding account debt.
• Determining effective and satisfactory debt recovery options with customers face to face or via phone to ensure business debt is recovered. Ensuring all protocols are followed to ensure vulnerable customers are.
• Attending court to apply for Rights of entry warrants when customer engagement has not resolved debt issues.
• Carrying out the execution of warrants to fit pre-pay meters or disconnect supply.
• Liaising with external 3rd parties (Locksmiths & engineers) to ensure Warrant executions were completed in a safe and compliant manner.
• Effective route planning to ensure effective travel time an job completions.

England, United Kingdom

• Completing retail in-store and window displays primarily in music and entertainment stores on behalf of music industry companies to promote product releases and campaigns
• Displays ranged from simple in-store poster displays to full creative window displays
• Completing Christmas campaign displays for various music chains inc HMV, Virgin, Our Price, Andy’s, alongside smaller indie chains
• Flexibility, effective organisation and the need to be a good communicator were required as I was liaising with a wide variation of retail outlets and their individual requirements

O & A Levels

A Level And Ond

Hnd