Mark Devine Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

I have been engaged in this role to act as a key partner in the flight school business, reviewing, enhancing and defining systems and processes to improve the energy to reward ratio, drive customer acquisition and achieve ambitious revenue growth goals. ♦ Key contributor to assist in the development and implementation of the business strategy. ♦ Takes the lead in the analysis and overhaul of existing and new business processes to drive greater service excellence, lead generation and conversion to sales. Increased conversion factor (25%) in just a few months.♦ Redefined dashboard reports for improved business analysis to inform and map future upgrades and required changes.

Tostedt, Lower Saxony, Germany,

I was appointed to take over the commercial direction and turnaround performance on the major complex Baltic Pipe infrastructure project (72km pipeline for Denmark’s energy company), overhauling inadequate project systems and procedures. I came into a challenging JV which had not billed for their assets on the project, quickly recovering close to 8 Million EU and preventing monthly leakage of hundreds of thousands by implementing commercial framework and systems from the top down.Achievements:♦ Oversaw and managed commercial aspects of the project, managing operating costs, negotiating contracts and analysing progress. ♦ Mentored, trained and developed commercial team, providing a clear onboarding pathway for team members to successfully contribute to the overall outcomes of the business.♦ Monitored and assigned resources to streamline project efficiency and maximise deliverable output.♦ Implemented a defined procurement system including monthly reporting of partner assets, labour and executive costs with approval by all JV partners.♦ Mediated and managed complex JV relations between Belgian, German and Dutch companies, improving how they operated cohesively on the ground.

Germany

Worked on the Nawara Central Processing Facility Project in North Africa with key involvement in managing vendor and sub-contractor relationships, change management, cost and performance analysis, project owner communications, insurance and international government relations.Offered a unique opportunity with no prior experience in the sector, spending time between North Africa and Germany and managing teams speaking multiple languages. Reporting to the Project Director, I turned around a problematic project and protected employer interests in a foreign country, surpassing expectations in only 4 months and appointed a high level of seniority as the in-country company representative.♦ Supported the commercial office through a confronting and difficult JV relationship and completion under complex in-country conditions. Overcame challenges of shutting down for 8 months due to volatile political environment.♦ Guided and developed an international multi-disciplinary team of 17, vastly improving communications and collaboration.♦ Quickly applied knowledge of legal and customs issues, exercising a high level of authority and decision-making and corresponding with the German embassy.♦ Created strategic partnerships and improved relations with key players such as Deputy German Ambassador.♦ Worked with procurement department to resolve project issues with vendors and sub-contractors, leading negotiations to enhance contractual outcomes and overhauling payment terms to significantly improve operational cash flow.

Brisbane, Australia

Set up this consulting company delivering bespoke senior business development and executive management services to the aviation and financial markets. Engaged by Skywest (Virgin) Board to develop the business case with the intent to open their east coast maintenance operation.

Archerfield Airport

♦ Increased customer engagement level 140% and revenues by 40% from 2014 to 2015 by leading the strategic customer account planning cycle, building sales and marketing teams to meet assigned accounts’ needs and expectations as well as increasing regular customer base nationally.♦ Established productive, professional relationships with key personnel of all seniority levels in assigned customer accounts including Qantas, Boeing, University Southern Qld, Griffith University, GE Aviation, and Education Queensland.I♦ ncreased online traffic 650% through rollout of CRM software to track campaign performance, managing the sales cycles and directing the website revamp and social media sites redesign. ♦ Developed benchmark sales and relationship servicing standards♦ Mentored, supported and led the sales & marketing team and developed sales & marketing plans and targets.♦ Co-lead on business tenders

Brisbane

♦ Maximised revenue through supported FX products♦ Supported and developed relationships with key client stakeholders – principally business bankers♦ Prepared recommendations to bankers and credit officers for hedging limits♦ Maintained and increased portfolio of clients♦ Provided market commentary and presentations to various client and banker segments♦ Kept up-to-date with interest rate movements and currency fluctuations internationally through studying country economic indicators, etc ♦ Implemented FX solutions for clients to mitigate the impact of adverse rate movements affecting their P&L♦ Ensured the integrity of the bank’s balance sheet was protected by effective client risk management

Rated as a ‘Star 100 employee’ for exceptional sales management, leadership, business development and corporate relationship management. Supported a massive state branch network of business bankers managing the performance of six executives in the attainment of state sales targets, whilst meeting my own client portfolio targets and requirements.

Brisbane, Australia

Brisbane, Australia