- Define and own the development and delivery of the business strategy for LGW, MAN, LPL and BRS airport as part of the easyJet portfolio- Lead, motivate, empower and inspire a diverse leadership team of General Managers and their teams to deliver outstanding results and exceed KPI and financial targets across the network- Ensure operational efficiency and effectiveness by implementing best practices, streamlining processes, and optimising resources- Foster a culture of safety, innovation, collaboration, and continuous improvement to enhance quality, customer satisfaction, and colleague engagement- Lead cross-functional teams across the network to ensure seamless execution of the Ground Handling proposition - Work collaboratively with finance to develop and manage the UK budget.

- Manage one of the largest Aviation and Travel contracts within the DHL portfolio for one of the leading airlines - British Airways - Based out of London Heathrow with a headcount of 1000+ colleagues- Drive a robust safety culture across operational teams that reflects best practice and compliance - Manage, motivate, and engage a senior team of managers to deliver a resilient and agile operation - Develop robust resource and succession plans, while driving optimal efficiency and continuous improvement across warehouse and airport operations - Drive initiatives at a corporate level to improve service level agreements and colleague engagement - Maintain strong relationships with key stakeholders through integration and working partnerships- Manage financial and budgetary requirements.

- Implement, oversee and monitor all safety and security measures - Deliver and support colleague engagement- Ensure recognition and performance management is intrinsic at all levels - Own and deliver against P&L targets across stations- Continually analyze financial and operational performance- Lead, guide, evaluate, and develop a team of operational managers to deliver business objectives- Monitor, drive and track quality standards of ground handling operation and ensure continuous improvements in workflows and services to maintain competences - Support, develop and deliver key relationships within the wider commercial team - Manage external relationships with key customer stakeholders- Drive a customer centric culture focused on customer needs and continuous improvement.

- Accountable for leading, directing and supporting all teams associated with airside turnaround operations including loading, aircraft dispatch, aircraft cleaning and gates - Oversee airside shift managers and operational teams, providing expertise, guidance and support- Responsible for safety and security standards and adherence, across operational teams-Coordination and delivery of irregular operations plan- Key member of British Airways crisis management response team - Evaluating data, trends and feedback to define and implement performance improvement initiatives - Determine, communicate and manage performance against strategic vision, performance objectives and goals- Establish and maintain effective relationships with key stakeholders and third-party partners - Budgetary and department expenditure responsibility.

- Develop, deliver and manage key concepts and initiatives to improve customer experience, safety, security and financial performance- Drive a robust safety culture across operational teams that reflects best practice and compliance - Lead and motivate a diverse team that is agile, resilient and goal orientated - Review, maintain and deliver cost saving initiatives to foster business growth and viability - Coach and mentor a core team of operational mangers to ensure professional development- Attended regulatory meetings to adhere to aviation compliance and terminal requirements.

- Purchased West Layton Manor to increase my property portfolio with the objective to rebrand, renovate and increase profitability - Created and managed new marketing platforms, social media outlets and brand awareness initiatives to improve revenue- Increased total revenue by 50% in the first two months- Developed a five-star brand offering within North Yorkshire - Improved trip advisor and booking.com reviews after the first month of operation- Managed all legislative and regulatory audits to ensure full compliance - Implemented new products to create a memorable guest experience and increase room revenue- Awarded service of excellence from TripAdvisor 2019/2020

- Accountable for leading a high-volume workforce, with focus on performance, innovation, technology and systems- Accountable for delivering the business strategy, while developing and leading change in work practices, products and processes - Motivate teams in achieving cost, productivity, safety, customer service and punctuality targets- Develop a highly engaged working environment where colleagues are customer focused, recognised for individual contribution and team performance- Lead, develop and encourage effective business relationships with colleagues and trade unions - Create and lead a performance driven department through effective performance management - Drive change management and implement cost effective processes and systems to ensure operational efficiencies.

- Management of Qantas operations at Dubai International Airport including, above and below wing operations, customer service, team leadership, safety and security and financial performance- Managed the First and Business class offering including airport lounges, meet and assist and VIP handling- Responsible for business development- Driving and elevating customer service standards- Developing and maintaining relationships with ground handlers, airport authorities and other key stakeholders.

- Coached and mentored senior crew to ensure individual professional development is achieved- Project managed the new performance management tool for cabin crew and managed the rollout process and roadshows- Managed a core team of pursers during their six-month operational training - Delivered and designed a variety of leadership courses aligned to organisational objectives - Managed and liaised with internal and external stakeholders to deliver tailored leadership solutions - Managed and controlled training budgets and targets.

- Responsible for the instructional design and implementation of training programs and projects for cabin crew - Coached and developed cabin crew coaches on leadership skills and providing feedback- Implemented new technologies and methodologies in the workplace to improve crew engagement. This involved working with internal stakeholder to create crew software applications and other media tools- Lead, managed and developed a team of trainers- Account manager for emirates cabin crew brand marketing and promotional work.

- Successfully launched and owned four dining concepts including gourmet casual dining and retail, patisserie and fast service outlet - Managed the design and execution of each concept including service and operational principals, systems and processes, financial forecasting and budgeting, employee recruitment, training and ongoing management - Implemented quality assurance procedures, service training and service metrics- Coached and mentored national sales managers - Designed marketing platforms and advertising material and achieved 20% increase in sales within first year.

- Managed a diverse multicultural group of 180+ staff - Established a training department and SOP's in order to meet stakeholder demands - Developed and implemented cost-effective and creative service delivery strategies- Forecasted and managed staff resources, recruitment levels, leave, budgets and financials- Managed staff performance, training and development and succession planning.ACHIEVEMENTS:- Part of the tender process for the successful appointment of VAustralia and Malaysia Airlines - Reduced operating expenses with the provision of efficient rosters and increased EBIT by 50%- Implemented a performance development program for managers and supervisors - Substantially improved the overall KPI's and SLA audit results from 92% to 99.25%.

- Project manager for airport setups in Australia, New Zealand and the South Pacific- Coached and developed ground operations teams at international and domestic airports- Monitored and reviewed airport customer service levels- Managed the ground operations team during the setup of Polynesian Blue Airlines in Samoa, Pacific Blue Airlines in Vanuatu and New Zealand.