Mark Devlin Email & Phone Number

United Kingdom

- Define and own the development and delivery of the business strategy for LGW, MAN, LPL and BRS airport as part of the easyJet portfolio- Lead, motivate, empower and inspire a diverse leadership team of General Managers and their teams to deliver outstanding results and exceed KPI and financial targets across the network- Ensure operational efficiency and.

London Heathrow Airport, England, United Kingdom

- Manage one of the largest Aviation and Travel contracts within the DHL portfolio for one of the leading airlines - British Airways - Based out of London Heathrow with a headcount of 1000+ colleagues- Drive a robust safety culture across operational teams that reflects best practice and compliance - Manage, motivate, and engage a senior team of managers.

London, England, United Kingdom

- Implement, oversee and monitor all safety and security measures - Deliver and support colleague engagement- Ensure recognition and performance management is intrinsic at all levels - Own and deliver against P&L targets across stations- Continually analyze financial and operational performance- Lead, guide, evaluate, and develop a team of operational.

Heathrow, England, United Kingdom

- Accountable for leading, directing and supporting all teams associated with airside turnaround operations including loading, aircraft dispatch, aircraft cleaning and gates - Oversee airside shift managers and operational teams, providing expertise, guidance and support- Responsible for safety and security standards and adherence, across operational.

London, England, United Kingdom

- Develop, deliver and manage key concepts and initiatives to improve customer experience, safety, security and financial performance- Drive a robust safety culture across operational teams that reflects best practice and compliance - Lead and motivate a diverse team that is agile, resilient and goal orientated - Review, maintain and deliver cost saving.

North Yorkshire

- Purchased West Layton Manor to increase my property portfolio with the objective to rebrand, renovate and increase profitability - Created and managed new marketing platforms, social media outlets and brand awareness initiatives to improve revenue- Increased total revenue by 50% in the first two months- Developed a five-star brand offering within North.

Terminal 5, Heathrow.

- Accountable for leading a high-volume workforce, with focus on performance, innovation, technology and systems- Accountable for delivering the business strategy, while developing and leading change in work practices, products and processes - Motivate teams in achieving cost, productivity, safety, customer service and punctuality targets- Develop a highly.

Dubai, United Arab Emirates

- Management of Qantas operations at Dubai International Airport including, above and below wing operations, customer service, team leadership, safety and security and financial performance- Managed the First and Business class offering including airport lounges, meet and assist and VIP handling- Responsible for business development- Driving and elevating.

United Arab Emirates

- Coached and mentored senior crew to ensure individual professional development is achieved- Project managed the new performance management tool for cabin crew and managed the rollout process and roadshows- Managed a core team of pursers during their six-month operational training - Delivered and designed a variety of leadership courses aligned to.

United Arab Emirates

- Responsible for the instructional design and implementation of training programs and projects for cabin crew - Coached and developed cabin crew coaches on leadership skills and providing feedback- Implemented new technologies and methodologies in the workplace to improve crew engagement. This involved working with internal stakeholder to create crew.

Brisbane, Australia

- Successfully launched and owned four dining concepts including gourmet casual dining and retail, patisserie and fast service outlet - Managed the design and execution of each concept including service and operational principals, systems and processes, financial forecasting and budgeting, employee recruitment, training and ongoing management - Implemented.

Brisbane, Australia

- Managed a diverse multicultural group of 180+ staff - Established a training department and SOP's in order to meet stakeholder demands - Developed and implemented cost-effective and creative service delivery strategies- Forecasted and managed staff resources, recruitment levels, leave, budgets and financials- Managed staff performance, training and.

Brisbane, Australia

- Project manager for airport setups in Australia, New Zealand and the South Pacific- Coached and developed ground operations teams at international and domestic airports- Monitored and reviewed airport customer service levels- Managed the ground operations team during the setup of Polynesian Blue Airlines in Samoa, Pacific Blue Airlines in Vanuatu and New.

Bachelor Of Arts (Hons) Business Management, First Class Honours

Higher National Diploma, Business Management, Distinction.