Mark Dickerson Email & Phone Number

Lindale, Texas, United States

* Depict current state and future state of processes using diagrams and other documents as needed.* Prepare documentation for Project Scope Definition, Design, Analysis and User Acceptance Testing (UAT).* Elicit and Gather Requirements through Interviews, Use Cases, User stories and other methodology. * Compile requirements into usable, thorough.

Austin, Texas Area

• Performed Business Analysis roles on several IT projects from requirements gathering to solution evaluation.
• Performed Cost/Benefit Analysis for hardware/software proposed enhancements, process improvements and end-of-life replacement.
• Conducted requirements elicitation from end users, business customers, management and technical partners.
• Collaborated on Design Definition with project team and other interested business units.
• Participated in Strategic Planning for project… Show more
• Participated in Strategic Planning for project scheduling and distribution of work.

• Installed, configured and maintained various IT equipment (mobile computing, wifi access points, network cabling, and hardware/software support for Public Safety and Non-public safety departments) * including TriTech.
• Creating and managing accounts in Active Directory.
• Performed some Business Analysis roles for process improvement, Cost/Benefit analysis, Technical analysis, and Customer training/instruction as needed.

• Installed Computer-Aided Dispatch and Mobile software packages at various-size and complexity public safety agencies (16 sites in 7 states)
• Completed project deliverables for each site (network diagram/support documents).
• Supported and upgraded software as needed. (On-site and remote administration).
• Passed criminal background checks in multiple states (TN, WV, PA, CO, LA, MN).
• Interacted daily with customers of all levels.
• Worked with minimal supervision to… Show more

• Supported ASU Police Department Computer-Aided Dispatch, Records Management and Mobile applications. (see Systems Analyst Associate below)
• Secondary responsibility: Supported LENEL On-Guard door access and MICROS point-of-sale applications as backup.
• Communicated across departments and mentored Junior Analysts.

• Primary support for ASU Police Department for the New World Systems, Inc., Windows server-based Aegis Public Safety package.
• Helped design and implement the LAN-based distributed network to the required technical specifications (2 firewalls, 7 servers, 3 routers and 3 switches).
• Provided 24x7x365 Support for the Computer-Aided Dispatch, Records Management and Mobile laptop applications (Primary On-Call contact after hours).
• Supported the National Crime Information Center… Show more
• Supported the National Crime Information Center (NCIC) interface to the AZ regulatory agency (AZ DPS); maintained uninterrupted service 99% of time.
• Trained backup personnel to eventually become primary support.

• Installed and configured computers for Staff in the Administration and Finance IT department (annual hardware refresh consisted of approximately 300 computers).
• Resolved hardware and software problems for users (95% usually within 1-2 hours).
• Researched requirements and scope definition for Web Access to Motor Vehicle requests for Parking/Transit department (was never implemented).
• Installed, configured and supported the DBC Debt Manager software for tracking millions of… Show more
• Installed, configured and supported the DBC Debt Manager software for tracking millions of dollars of university capital assets.
• Trained employees as needed to increase end-user knowledge of current processes and future industry trends. Show less

• Tested the Graphic User Interface for an Ethernet web camera produced by a leader in the video-conferencing industry.
• Assisted in the creation and modification of daily test plans to ensure professional appearance with reliable and effective performance.

San Antonio, Texas Area

• Programmed in a mainframe IBM environment that supported the Auto Insurance line-of-business at a Fortune 500 corporation accounting for 80% of corporate revenue.
• Performed analysis and design to meet project deadlines and delivered high-quality products on schedule.

San Marcos, Texas

• Maintained an MS SQL database that tracked inventoried computer equipment for the entire campus; interacted with all levels of personnel.
• Configured Network Interface Cards (NICs) and modems for internet connectivity for students and faculty.

• Maintained PC and Macintosh workstations for 1000 faculty and staff employees, key contributor in keeping uptime at 96%.
• Evaluated suggested purchasing decisions for campus needs, made certain that equipment met specifications and was viable long-term.
• Managed an MS SQL database to keep current totals on software licensing.
• Supervised and trained three (3) student workers: Improved customer service and increased the students’ technical knowledge.

Austin, TX

• Outgoing sales calls and onsite presentations to Resellers, Wholesalers, Channel Partners and other retailers. Trade Show and Convention presentations: travel, setup and demonstrate products to prospective customers.
• Helped Provide Technical Support on all software products.