Mark Dickson Email & Phone Number

To assist in the automation and management of software / OS deployment and other delivered services to Skanska UK. Identify and contribute to the improvement of operational and other processes using LEAN techniques.Lead software packager covering over 500 software titles from main stream suppliers, such as Microsoft, Adobe and Autodesk using advanced packaging techniques to aid the deployment within an SCCM environment. Incorporating advanced VB scripting, creating and editing MSI installers, MST Transforms, MSP updates and APP-V virtual applications for an enterprise environment. Advanced tools such as Flexera Admin Studio, Orca and Microsoft Sequencer 5.0 are used to configure and deliver application installations to packaging best practices. Managed the UK SCCM 2012 SP1 implementation including the design, architecture and continuing support of over 5000 clients covering over 150 sites.Implemented Microsoft System Center Orchestrator 2012 to provide advanced automation work flows.Designed, implemented and currently manage a fully automated robust workflow using Microsoft System Center Orchestrator and custom .Net scripted components to extend the Windows Security Update deployment feature in Configuration Manager to automatically deploy updates in a phased rollout scenario to over 5000 clients. Liaise with the Service Team Leads prior to the full roll out via monthly security meetings.Software Process Automation using leading technologies, including Microsoft Orchestrator, .Net managed code, Powershell and VB Scripting.Assisted with the implementation, design and management of System Center 2012 Operations Manager, actively monitoring an estate of over 420 servers. Configured and currently manage the Microsoft Lync 2013 management pack.The lead contact in the UK for SNOW licensing Manager and part of the global support team. Create custom System Center Configuration Manager reports using Microsoft Report Builder 3.0.

Newcastle Upon Tyne, United Kingdom

Assisted with the implementation of the global migration from SCCM 2007 to SCCM 2012. This consisted of a central CAS, 5 primary sites, over 75 distribution points, database servers, supporting servers and accompanying products.Designed, implemented and managed the global security update deployment workflow in a phased rollout within Microsoft Configuration Manager 2012 to over 10,000 clients in over 80 offices in 5 continents in multiple languages.Supported the lead packager in packaging over 1000 software titles from a wide variety of suppliers i.e. Autodesk, Adobe and Microsoft, using advanced tools and techniques such as Flexara AdminStudio, Orca and advanced scripting. Actively involved in the upgrade of Windows XP to windows 7 Operating System on over 3,000 workstations in the UK.Helped manage the upgrade of Microsoft Office 2007 to 2010 to all global offices.Designed and developed the SNOW software licensing data import tool to export all PC’s from Active Directory and import them into the correct operating unit in SNOW. Customised Microsoft CRM system using ASP and .Net managed code to incorporate an existing software licensing tool to generate software licenses for in-house applications for external sale.Provided first and second line support to over 150 staff including the creation and managing of user accounts and all aspects of desktop and server maintenance.Provided acting system manager support in the Newcastle and Edinburgh offices in the absence of the System Manager.Assisted in the implementation of the VMWARE infrastructure, SharePoint services, including custom widget design for the local office.Developed a working knowledge of 1E shopping, 1E Wakeup and Nightwatchman products in day to day duties.