Mark Docherty

Mark Docherty Email and Phone Number

IT Agile Business Consultant @ APS Group
manchester, manchester, united kingdom
Mark Docherty's Location
Liverpool, England, United Kingdom, United Kingdom
Mark Docherty's Contact Details

Mark Docherty work email

Mark Docherty personal email

n/a
About Mark Docherty

IT Change Implementer at APS Group - Extensive background in Customer Service, Insight, Policy and Analytics. Vast track record of turning data into action.

Mark Docherty's Current Company Details
APS Group

Aps Group

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IT Agile Business Consultant
manchester, manchester, united kingdom
Website:
theapsgroup.com
Employees:
735
Mark Docherty Work Experience Details
  • Aps Group
    It Agile Business Consultant
    Aps Group Mar 2024 - Present
    Manchester Area, United Kingdom
    As an IT Agile Business Consultant at APS Group, I am leading the delivery of innovative B2B technical solutions for esteemed clients such as Maersk, HMRC, and Hoya, among others. My pivotal role revolves around bridging the gap between Development and Business, where I excel in translating intricate technical solutions into easily understandable language for diverse stakeholders, both client-facing and internal.I am playing a crucial role in a project that leverages Prismatic to seamlessly interface between cutting-edge solutions and legacy technologies. This strategic approach not only streamlines development processes but also fortifies our business for the future, ensuring its resilience and adaptability in the ever-evolving technological landscape.
  • Aps Group
    It Change Implementer
    Aps Group Sep 2022 - Present
    Manchester Area, United Kingdom
    As an IT Change Implementer at APS Group, I spearheaded the delivery of innovative B2B technical solutions for esteemed clients such as Maersk, HMRC, and Hoya, among others. My pivotal role revolved around bridging the gap between Development and Business, where I excel in translating intricate technical solutions into easily understandable language for diverse stakeholders, both client-facing and internal.I played a crucial role in a project leveraging Prismatic to seamlessly interface between cutting-edge solutions and legacy technologies. This strategic approach not only streamlined development processes but also fortified our business for the future, ensuring its resilience and adaptability in the ever-evolving technological landscape.
  • Tickx
    Product Analyst
    Tickx Jan 2022 - Sep 2022
    Manchester, England, United Kingdom
    As a Product Analyst at TickX, I was instrumental in aligning our products with market demands. My responsibilities included analyzing data, conducting market research, and providing insights for data-driven decision-making. I collaborated with cross-functional teams to define product goals and identify opportunities for innovation. Through continuous learning, I ensured our products exceeded customer expectations, contributing to their success in the market.
  • Prs For Music
    Senior Insight & Policy Specialist
    Prs For Music Apr 2021 - Jan 2022
    London, England, United Kingdom
    Provides leadership for the Insight Team, responsible for identifying and communicating key insights into member distributions, behaviours and trends, and supporting work streams that develop and enhance the member experience. Working closely with senior management to implement and guide the delivery of Insight Team Strategy closely aligned with the strategic imperatives of PRS for Music and the Membership departmental objectives. The Insight Team exists to increase the satisfaction of members, improve acquisition and retention of members, increase efficiency, and support strategic and operational goals across all aspects of the Membership department.
  • Prs For Music
    Insight & Policy Specialist
    Prs For Music Jul 2018 - Apr 2021
    London, United Kingdom
  • Prs For Music
    Team Leader
    Prs For Music Jan 2017 - Jul 2018
    London, United Kingdom
  • Prs For Music
    Member Services Associate
    Prs For Music Jul 2014 - Jan 2017
    Streatham
    Handling member queries from simple to complex, I have worked in every aspect of Member Services from copyright queries to difficult financial adjustments.
  • Melting Vinyl
    Box Office Assistant
    Melting Vinyl Oct 2013 - Sep 2014
    Brighton, United Kingdom
    After the successful internship mentioned below Melting Vinyl kept me on as a Box Office assistant. This involves customer service, handling money, and working out figures.
  • Melting Vinyl
    Marketing Internship
    Melting Vinyl Aug 2013 - Oct 2013
    Brighton, United Kingdom
    1. MAIN AREAS WORKED ON:• Social networking- Facebook, Twitter, Website• Collating and sending press• Research on artists and press in Kent • Newsletter for Revelation St Mary’s• Ideas for slow selling shows • Contacts local press for previews• Contributing to the revelation St Mary’s evaluation
  • Topshop Topman
    Advanced Sales Advisor
    Topshop Topman Feb 2008 - Jul 2014
    Barrow-In Furness/Brighton, United Kingdom
    During my time as an Advanced Sales Advisor at Topman, I played a crucial role in elevating sales performance and delivering top-notch customer service. Actively engaging with customers, I understood their needs, provided personalized product recommendations, and ensured a seamless shopping experience.As a part of the sales team, I contributed significantly to surpassing sales targets through in-depth product knowledge and adept upselling techniques. By aligning our offerings with market trends and maximizing revenue opportunities, I actively supported the store's overall success.Beyond traditional sales functions, I actively participated in product training sessions and stayed abreast of fashion trends, allowing me to offer customers informed advice and enhance their shopping experience, ultimately fostering loyalty.In summary, as an Advanced Sales Advisor at Topman, I dedicated myself to delivering exceptional customer service, strategic selling, and staying attuned to fashion trends. Through these efforts, I played a key role in achieving sales targets and contributing to the overall success of the shop.

Mark Docherty Skills

Facebook Marketing Newsletters Sales Customer Service Research Music Visual Merchandising Selling Fashion Sewing Merchandising Retail Retail Sales Social Media

Mark Docherty Education Details

Frequently Asked Questions about Mark Docherty

What company does Mark Docherty work for?

Mark Docherty works for Aps Group

What is Mark Docherty's role at the current company?

Mark Docherty's current role is IT Agile Business Consultant.

What is Mark Docherty's email address?

Mark Docherty's email address is ma****@****hop.com

What schools did Mark Docherty attend?

Mark Docherty attended University Of Sussex.

What skills is Mark Docherty known for?

Mark Docherty has skills like Facebook, Marketing, Newsletters, Sales, Customer Service, Research, Music, Visual Merchandising, Selling, Fashion, Sewing, Merchandising.

Who are Mark Docherty's colleagues?

Mark Docherty's colleagues are Ritesh Gill, Rony Rony, Priya Anoop, Giu Sy, Thomas Bingham, Rishi Raj Bundela, Neville Powell.

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