As an IT Agile Business Consultant at APS Group, I am leading the delivery of innovative B2B technical solutions for esteemed clients such as Maersk, HMRC, and Hoya, among others. My pivotal role revolves around bridging the gap between Development and Business, where I excel in translating intricate technical solutions into easily understandable language for diverse stakeholders, both client-facing and internal.I am playing a crucial role in a project that leverages Prismatic to seamlessly interface between cutting-edge solutions and legacy technologies. This strategic approach not only streamlines development processes but also fortifies our business for the future, ensuring its resilience and adaptability in the ever-evolving technological landscape.

As an IT Change Implementer at APS Group, I spearheaded the delivery of innovative B2B technical solutions for esteemed clients such as Maersk, HMRC, and Hoya, among others. My pivotal role revolved around bridging the gap between Development and Business, where I excel in translating intricate technical solutions into easily understandable language for diverse stakeholders, both client-facing and internal.I played a crucial role in a project leveraging Prismatic to seamlessly interface between cutting-edge solutions and legacy technologies. This strategic approach not only streamlined development processes but also fortified our business for the future, ensuring its resilience and adaptability in the ever-evolving technological landscape.

As a Product Analyst at TickX, I was instrumental in aligning our products with market demands. My responsibilities included analyzing data, conducting market research, and providing insights for data-driven decision-making. I collaborated with cross-functional teams to define product goals and identify opportunities for innovation. Through continuous learning, I ensured our products exceeded customer expectations, contributing to their success in the market.

Provides leadership for the Insight Team, responsible for identifying and communicating key insights into member distributions, behaviours and trends, and supporting work streams that develop and enhance the member experience. Working closely with senior management to implement and guide the delivery of Insight Team Strategy closely aligned with the strategic imperatives of PRS for Music and the Membership departmental objectives. The Insight Team exists to increase the satisfaction of members, improve acquisition and retention of members, increase efficiency, and support strategic and operational goals across all aspects of the Membership department.

Handling member queries from simple to complex, I have worked in every aspect of Member Services from copyright queries to difficult financial adjustments.

After the successful internship mentioned below Melting Vinyl kept me on as a Box Office assistant. This involves customer service, handling money, and working out figures.

1. MAIN AREAS WORKED ON:• Social networking- Facebook, Twitter, Website• Collating and sending press• Research on artists and press in Kent • Newsletter for Revelation St Mary’s• Ideas for slow selling shows • Contacts local press for previews• Contributing to the revelation St Mary’s evaluation

During my time as an Advanced Sales Advisor at Topman, I played a crucial role in elevating sales performance and delivering top-notch customer service. Actively engaging with customers, I understood their needs, provided personalized product recommendations, and ensured a seamless shopping experience.As a part of the sales team, I contributed significantly to surpassing sales targets through in-depth product knowledge and adept upselling techniques. By aligning our offerings with market trends and maximizing revenue opportunities, I actively supported the store's overall success.Beyond traditional sales functions, I actively participated in product training sessions and stayed abreast of fashion trends, allowing me to offer customers informed advice and enhance their shopping experience, ultimately fostering loyalty.In summary, as an Advanced Sales Advisor at Topman, I dedicated myself to delivering exceptional customer service, strategic selling, and staying attuned to fashion trends. Through these efforts, I played a key role in achieving sales targets and contributing to the overall success of the shop.