Mark Doerr Email & Phone Number

Indianapolis, Indiana Area

• Responsible for improving operational processes and supporting critical business strategies by directing the development, implementation, and maintenance of applications systems including Point-of-Sale, Data Warehouse.
• Participate in all aspects of application lifecycle including requirements, design, implementation, testing, and deployment.
• Work with business partners to define the roadmap and all requirements for store POS software and systems used in over 650 restaurants with annual sales of $780M. This is a complex software package that includes order.
• Partner with other departments on data integration and system requirements. This includes Finance, Payroll, Supply Chain, Operations and Marketing.
• Lead a team consisting of one development manager, two on-site developers and one offshore developer whose responsibility is to maintain and enhance POS software.
• Lead the collaborative, dynamic planning process – prioritize the work to be completed against the capacity and capability of the team.

Indianapolis, Indiana Area

• Worked with business leads on requirements for enhancements to software to meet business needs.
• Worked closely with outsourced software vendor on enhancements and bug fixes.
• Responsible for detail planning, analysis, design, testing, and fine-tuning of new restaurant system applications for new software projects.
• Managed vendors chosen for on-site hardware maintenance, help desk, and software development.
• Oversaw the support of hardware, POS software, and SQL database systems for over 500 stores in the US.
• Managed a team of three to five employees and outsourced contractors who supported all of the restaurant software systems.

Indianapolis, Indiana Area

• Developed new programs and maintained existing programs on the AS/400 in Sales and Inventory Systems: COBOL II
• Interacted with users to develop systems which met their specifications.
• Major Accomplishment: The company had been manually entering sales data for the stores. I implemented an automated polling solution to gather data on a nightly basis. In addition, I designed the interfaces to feed the.

Indianapolis, Indiana Area

• Provided system support for all functional areas of information systems.
• Worked closely with accounting on modifications and upgrades to General Ledger, P&L’s, AP, and Payroll. Thus, I have a good understanding of accounting principles.
• Provided staff project management and directed day-to-day activities of two programmers and an operator.

• Developed new programs and maintained existing programs in all areas of the business: COBOL II, RPGII
• Interacted with users to develop systems which met their specifications and conducted training sessions to educate users on systems operations and procedures.
• Major Accomplishments: Redesigned accounts payable invoice entry system from a batch environment to an online environment. Also completed automation of a manual system which tracked employee vacation and absence pay.