Scott Stevens Email & Phone Number

Chicago

• Working with Franchisee to grow and open new stores to our current 19 locations in Chicago. Currently overseeing nine stores and improving systems and procedures to raise Brand standards to the next level.
• Improved sales 7 % past quarter and guest count by 2% over prior year.
• Responsible for training and developing managers and shift leaders at each location.
• Analyze daily and weekly reports to make business decisions to grow the business.
• Conduct food safety inspections at all locations to ensure compliance with all local, state and federal laws.

Greater Chicago Area

Brought in as General Manager / Franchise Partner for a Steak ‘n Shake restaurant. Responsible for multi-million revenue restaurant operations and improving restaurant performance to Gold Standard. Responsible for full restaurant operations including inventory management, scheduling, training staff, and financial forecasting through data-driven decision.

Greater Chicago Area

Oversaw nine 7-Eleven stores with $15 million combined annual revenue. Monitored store operations, advised franchise decision making, and communicated store needs back to corporation.

Worked with multiple franchise groups to open and develop Dunkin’ Donuts restaurants in new and existing markets. Oversaw franchise expansions of additional restaurants. Developed and implemented systems to achieve operational growth. Franchise locations included Chicago, Nashville, and Green Bay.

Greater Chicago Area

Responsible for 14 franchisees in the Chicagoland area to increase sales and build additional Dunkin’ Brands stores. Guided store remodels and openings. Responsible for increasing quality, service, and cleanliness scores.

Greater Chicago Area

Responsible for training 700+ Midwest franchisees and corporate employees in Togo’s systems and procedures. Improved operational workflows adhering to company standards in stores. Certified to train Dunkin’ Donuts and Baskin Robbins under Allied Domecq. Developed training material for Combo Brand/New Store Openings and integrated changes to classroom.

Greater Chicago Area

Brought in as a General Manager to overhaul a low-performing store. Trained staff and new management team members. Developed systems and procedures to increase sales, reduce loss, improve guest experience and increased total customer base.

Greater Chicago Area

Responsible for hiring and training of staff. Worked with staff to increase sales and provide outstanding guest service. Led team to accomplish daily restaurant goals.