Mark Dormer Email and Phone Number

• Coordinated time sensitive shipping and receiving requests for APUs (Auxiliary Power Units), landing gear systems, and other commercial and military assignments, with proven ability to reprioritize as needed.• Arranged carriage services for large freight, both internationally and domestic, through multiple channels. Services included both ground and air, utilizing multiple broker services and direct carrier services. Lowered shipping costs and decreased transit times through regular negotiation of shipping options.• Maintained shipping supply inventory, including foam packaging system, wooden crates, pallets, bubble wrap, packaging materials, and manual banding equipment.• Utilized ERP software (Quantum) to record shipping assignments, upload photos, add documents, and prepare invoices.• Operated forklift, hoist, pallet jack, and hand truck to pack and unpack large shipments.

• Oversaw daily front counter operations for customers with international shipping needs. Provided excellent customer service by assisting customers with quotes and time options, preparing shipment labels and export documents, as well as advising on customs authorities and export/import regulations. Operated POS transactions and reconciled batch reports.• Proactively addressed customer questions, concerns, and issues throughout the shipping process. Utilized conflict de-escalation techniques, when necessary.• Consistently improved and exceeded customer expectations by clearly communicating shipping progress and allowing for flexible pick up of shipments at facility.• Inspected all shipments brought to the facility under Department of Homeland Security (DHS) mandated standards. Verified and recorded identification of individuals providing shipments, prior to accepting the shipment into the facility.• Managed building access using Department of Homeland Security (DHS) protocols, which included monitoring entry of employees, contractors, service providers, law enforcement, and all other visitors. Responsible for ensuring building safety by logging all guest entry and issuing temporary badges. • Solely responsible for all shipment imaging. Spearheaded the collection and organization of all documents, ranging from 300-900 shipments daily. Collected, organized, scanned and confirmed imaging, as well as maintained hard copy files of export shipments processed through the service center. Resulted in increased imaging accuracy. • Resolved issues pertaining to undeliverable shipments by researching addresses, making phone calls and inquiries to shipper and/or receiver, and conducting database research to find historical information.• Managed inventory of all shipments on hold, recording shipment status, held location, and updating time and reason for removal from inventory.

• Navigated a fast paced environment, handcrafting beverages while building rapport and remembering customer preferences.• Interacted daily with a diverse and demanding customer base, ensuring customer satisfaction.• Became a certified barista trainer, coaching new partners in beverage preparation and store procedure.• Was responsible for maintaining a work station which complied with food safety and sanitation guidelines, often during peak business times.

• Responsible for prioritizing and delegating task lists and timeframes, motivating staff on shift to exceed operational standards.• Execute proper cash handling procedures, including reconciliation of cash registers to par amounts, counting and recording revenue, preparing money for bank deposits, and managing store money reserves for cash registers.• Conduct food and product inventory counts, ensuring store is well-stocked.• Assess store’s utilization of product inventory, analyzing product usage and calculating future demand.• Address customer concerns and de-escalate conflicts.