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Mark Drew is listed as Data Analytics | Business Intelligence | Customer Success | Driving Organizational Success through Data and Action based in Springfield, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Mark Drew.
Mark Drew previously worked as Support Manager - Embedded Analytics Web Platforms at Insightsoftware and Support Team Lead - Embedded Analytics Web Platforms at Logi Analytics - Insightsoftware. Mark Drew holds Bachelor Of Arts - Ba, Psychology from Rice University.
I am an experienced leader in customer success, business intelligence, and data analytics, with a commitment to excellence, a dedication to collaborative teamwork, and a passion for success. Most recently, I helped grow a web-based business intelligence and data analytics software company from 10 people and ~$1 in annual bookings to an organization with hundreds of employees around the world, thousands of global customers, and ~$60 million in annual recurring revenue. My passion is to work with great teams to help our organization succeed and grow. Helping teams create great business intelligence and analytics solutions that provide value to their organizations is also my passion. My role was always in the customer success organization, where I helped hundreds of web-application-team customers design, architect, develop, embed, deploy, maintain, and support their solutions created with our embeddable business intelligence and analytics software.
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Springfield, Virginia, United States
Built and led multiple fully remote, globally distributed high-performing support teams, providing 24-hour support for multiple software product lines for hundreds of embedded analytics web-application-team customers around the world.Collaborated with cross-functional teams in account management, technical account management, sales, and professional.
Mclean, Virginia, United States
Led, mentored, and enabled a globally distributed support team providing support for multiple software product lines for hundreds of embedded analytics web-application-team customers around the worldRecruited, interviewed, trained, and mentored new team membersRemoved blockers for support engineers for case resolution and handled support case.
Mclean, Virginia, United States
Resolved high priority or complex cases for high-value accounts and collaborated with more junior team members to help in resolving more complex issuesLogi Analytics Employee Excellence Award winner for 2017Resolved a variety of different support case types, including the following:- Issues with developing application code for the customer’s embedded.
Mclean, Virginia, United States
Worked with the customer’s development and product management teams in over 100 different companies and organizations in software, healthcare, finance, government, education, telecom, transportation, insurance, logistics, manufacturing, law enforcement, and other industries to architect and implement analytics solutions developed with the Logi Analytics.
Arlington, Virginia, United States
Worked as part of a development team on the United States Postal Service (USPS) electronic Facility Management System (eFMS)USPS Technical Excellence Award winner
Alexandria, Virginia, United States
Performed business analysis, web design, development work, and project leadership on over twenty web applications for federal government and private industry clients
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Mark Drew is listed as Data Analytics | Business Intelligence | Customer Success | Driving Organizational Success through Data and Action.
Mark Drew is based in Springfield, Virginia, United States.
Mark Drew has worked for Insightsoftware, Logi Analytics - Insightsoftware, Kratos Defense And Security Solutions, and Technology Team.
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Mark Drew holds Bachelor Of Arts - Ba, Psychology from Rice University.
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