Service Delivery Manager
Worked on multiple accounts with a variety of teams; Working with customer and teams to develop and implement Disaster recovery plans.Developed and set up policies for the various servers in the customers environment.Worked with customer and teams to discover the storage environment and to document.Worked with the teams to put the account into an audit compliant position. Passed and internal and external audit.Managed regular weekly customer calls to cover a variety of topics, but all with the goal of improved communication between the teams and the customer.