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@us.ibm.com
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Mark Duell is listed as Looking for an opportunity to help get things done. based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at us.ibm.com and a matched LinkedIn profile for Mark Duell.
Mark Duell previously worked as Service Delivery Manager at Ibm Global Services and Asst. mgr Call Center ,Asst. mgr Parts Purchasing, Asst. mgr Warehouse operations at Panasonic. Mark Duell holds Ba, Biology from State University Of New York At Plattsburgh.
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Service Delivery Manager with extensive experience managing several areas for multiple accounts including Disaster Recovery, backup and recovery solutions and database support. Strong people management skills and very attentive to team morale. Excellent customer service and relationship building skills. Keen focus on process management and improvement. Core Competencies include:Team Work | Problem and Solution Clarification | Cross Cultural Communication | Synthesize Communication | Bridge communication gaps | Intuitive Technology | Information Retention | Process Improvement | Problem Identification and Solution | Disaster Recovery | Red Prairie Support
Listed skills include It Service Management, Itil, Service Delivery, Service Management, and 16 others.
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Greater Seattle Area
Responsible for delivery of the contracted services. Provided status to the customer as to the overall health of the various IT systems after collecting information from the various teams. Regularly held meetings with the teams and the customer to discuss improvements. Was responsible for Root Cause Analysis for any issues that arose. Areas covered.
Kent Wa
· Supported the Red Prairie WMS. Worked with Warehouse Operations team, improving material flow in warehouse by using data gathered from software applications. Identified high volume picks and allowing for movement of parts to locations that favored frequent picks. Reduced turnaround time of orders shipped on same day by 95% - resulting in 24 hour.
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Mark Duell is listed as Looking for an opportunity to help get things done..
AeroLeads has found 1 work email signal at @us.ibm.com for Mark Duell.
Mark Duell is based in Greater Seattle Area, United States, United States.
Mark Duell has worked for Ibm Global Services and Panasonic.
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Mark Duell holds Ba, Biology from State University Of New York At Plattsburgh.
Mark Duell is listed with skills including It Service Management, Itil, Service Delivery, Service Management, It Strategy, Incident Management, Outsourcing, and Disaster Recovery.
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