Asst. Mgr Call Center ,Asst. Mgr Parts Purchasing, Asst. Mgr Warehouse Operations
Kent Wa
· Supported the Red Prairie WMS. Worked with Warehouse Operations team, improving material flow in warehouse by using data gathered from software applications. Identified high volume picks and allowing for movement of parts to locations that favored frequent picks. Reduced turnaround time of orders shipped on same day by 95% - resulting in 24 hour improvement. · Improved parts shipped on time to 99% from 95% and reduced backorders to customers while maintaining inventory levels by developing an application that helped forecast need for service parts and accessories. Worked with team, purchasing staff and factories in building application so factories were able to plan inventory needs with more confidence, allowing for reduction in inventory value on hand as well as providing higher percentage of parts on time. · Worked with mainframe programmers, and factories, identifying key information on incoming shipments that allowed for creation of receiving documentation; required getting the factories to all have the same data format. Allowing receipt of shipment from Japan that normally took 5 working days to completion in only 2 days.· During the implementation of warehouse automation software, issues caused backlog of shipments that lasted 6 months. Managed call center that dealt with customers, orders and complaints. Held twice weekly meetings, discussing with agents on how best to handle angry customer reactions. Intervened with most difficult customers. Maintained employee morale with empathy and humor. · Selected for 3 month training immersion / experience in Japan during tenure as Assistant Manager, Purchasing. Gained understanding of “how to do” business in Japan by attending management training classes and visiting various Japanese factories. Also, discussed strategies with counterparts on improving support for each other.
