I have a knack for finding the simplest solution to complex problems. Armed with a degree in Business Management, I dove headfirst into the world of operations, excited by the endless opportunities to improve, streamline, and innovate.My first operations role was at BT, where I was tasked with setting up the entire operations process for new sites. My strategies led to a 35% reduction in operational costs, a 20% boost in productivity and 20% increase in customer outcomes.As the Director of Operations at Firstsource, I supervise large, dispersed teams and coordinate with various departments. I implement UK-wide processes and operational practices leading to a 25% increase in client outcomes, with a focus on margin optimisation and revenue generation.When I'm not driving operations, I'm focusing on my family, especially my 2 kids and their hobbies, moving seamlessly between taxi driver and cheerleader.If you need advice on streamlining processes, managing teams, or leading remotely, feel free to get in touch with me.Skills: Project Management, Strategic Planning, Cross-functional Team Leadership, Change Management, Continuous Improvement, Process Optimization, Operational Improvement, Client Management.