Mark Dunkley Email & Phone Number

United States

Cleveland, OH & The Bahamas

• Built and cultivated relationships with key clients among various industries in the Caribbean, providing exceptional helpdesk support for several hundred users while troubleshooting and resolving concerns in a timely.
• Spearheaded the strategic initiative of implementing a wireless inventory management system within a major wholesaler, automating the process to increase accuracy, efficiency, and accountability.
• Exhibited IT expertise through successful execution of equipment implementation, including diagnosing, installing, repairing, and upgrading equipment, servers, and networks, certifying optimal performance.
• Oversaw vendor and budget management functions, interfacing with vendors and establishing rapport to achieve deals that secured cost savings.
• Led IT strategies that streamlined workplace processes; automated an internal ticketing system to improve efficiency and reduce downtime, and overhauled billing process to increase on-time payments through a.

The Bahamas

• Performed mission-critical technical operations, overseeing technician job allocation, equipment sourcing, and virtualization design, ensuring a seamless execution of standard operating procedures while delivering.
• Conducted staff meetings, articulating work assignments and unresolved issues to provide transparency among internal stakeholders.
• Built out communications infrastructure among Baha Mar restaurants, implementing cables and camera systems to bolster security throughout the facilities.
• Performed project management functions among various clients, contributing to the $600K cinema complex build-out project, managing a multimillion dollar home automation project, and deploying a new storage area network.
• Conducted routine maintenance to ensure optimal operability while resolving technical problems surrounding operating systems, networks, servers, and routers.
• Devised and instituted strategic IT solutions that drove significant cost savings, optimizing internal processes while maintaining compliance with established regulations and policies.

The Bahamas

• Oversaw the day-to-day IT operations among the Caribbean, Canada, and South America, setting up and maintaining workstations, production servers, and Local and Wide Area Networks, ensuring a fully functional network.
• Onboarded clients onto corporate network utilizing VPN connections between businesses and head office.

The Bahamas

• Provided outstanding technical assistance, promptly responding to client service requests and resolving technical problems surrounding business systems to uphold satisfaction and safeguard technical infrastructure.
• Built out the organization’s first disaster recovery (DR) site, expanding the business and increasing infrastructure upgrades.

Computer Engineering Technician Diploma Program

Programs: Electricity & Electronics, Network Fundamentals, Visual Programming, Digital Logics, Server Systems, Microcontrollers, Wide Area.

Education record

Four Semesters Completed