Mark Dunkley Email & Phone Number

United States

Cleveland, Oh & The Bahamas

• Built and cultivated relationships with key clients among various industries in the Caribbean, providing exceptional helpdesk support for several hundred users while troubleshooting and resolving concerns in a timely and efficient manner. • Spearheaded the strategic initiative of implementing a wireless inventory management system within a major wholesaler, automating the process to increase accuracy, efficiency, and accountability.• Exhibited IT expertise through successful execution of equipment implementation, including diagnosing, installing, repairing, and upgrading equipment, servers, and networks, certifying optimal performance. • Oversaw vendor and budget management functions, interfacing with vendors and establishing rapport to achieve deals that secured cost savings. • Led IT strategies that streamlined workplace processes; automated an internal ticketing system to improve efficiency and reduce downtime, and overhauled billing process to increase on-time payments through a user-friendly client-facing platform.

The Bahamas

• Performed mission-critical technical operations, overseeing technician job allocation, equipment sourcing, and virtualization design, ensuring a seamless execution of standard operating procedures while delivering helpdesk support to several hundred end-users throughout the Caribbean.• Conducted staff meetings, articulating work assignments and unresolved issues to provide transparency among internal stakeholders. • Built out communications infrastructure among Baha Mar restaurants, implementing cables and camera systems to bolster security throughout the facilities. • Performed project management functions among various clients, contributing to the $600K cinema complex build-out project, managing a multimillion dollar home automation project, and deploying a new storage area network (SAN) system for the police force. • Conducted routine maintenance to ensure optimal operability while resolving technical problems surrounding operating systems, networks, servers, and routers. • Devised and instituted strategic IT solutions that drove significant cost savings, optimizing internal processes while maintaining compliance with established regulations and policies.

The Bahamas

• Oversaw the day-to-day IT operations among the Caribbean, Canada, and South America, setting up and maintaining workstations, production servers, and Local and Wide Area Networks, ensuring a fully functional network. • Onboarded clients onto corporate network utilizing VPN connections between businesses and head office.

The Bahamas

• Provided outstanding technical assistance, promptly responding to client service requests and resolving technical problems surrounding business systems to uphold satisfaction and safeguard technical infrastructure. • Built out the organization’s first disaster recovery (DR) site, expanding the business and increasing infrastructure upgrades.

Computer Engineering Technician Diploma Program

Programs: Electricity & Electronics, Network Fundamentals, Visual Programming, Digital Logics, Server Systems, Microcontrollers, Wide Area.

Education record

Four Semesters Completed