WHAT I DO:I help Medical Equipment B2C businesses deliver an exceptional customer experienceBy partnering with your service teams to provide a logistics service which by process design, fits synergistically to provide efficiencies within the team as well as an exceptional customer experience.HOW I DO IT:My team work with you to identify opportunities within your current Logistics/Technical Service processes to design a process that can provide a range of services to your customers. Eg; pre/post sale site surveys, delivery of new equipment to the point of use, pre-installation, decommissions, relocations, recommissions, recycling of old equipment and decontamination. WHO I WORK WITH:We have extensive experience in these services from Large corporations to small businesses, what they all have in common isB2CPassionate about quality and delivering an exceptional customer experience.Having suppliers that truly care and make a positive difference to their operationsWHAT PEOPLE ARE SAYING:We get some terrific feedback:• It was pleasant experience to work with you. I’m impressed by your professionalism your tools and method of working . • I just wanted to say that it was very pleasant working with Mark and TSL. Everything has been very efficient and gone very smoothly; I wish all my professional (and personal) interactions were like this!• I can’t thank you two enough for the help that you gave us today (and Dave of course too). I have passed on how proficient, professional and your ability to problem solve. • Thanks for the site survey report, it is very detailed and has captured all the important elements regarding delivery and space requirements.• Phase 1 of the relocation has been successfully completed, on time, as planned. I would like to recognise the hard work of the team in partnership with TSL throughout to achieve this goal. Thank you for a job well done!• Very efficient, professional but friendly, excellent communication, made everything very easy for me. I wish all my workplace interactions went this well.• TSL made the delivery smoother than I could have imagined. A professional, friendly and flexible service.• First class delivery service. MY BACKGROUND:I am an engineer and service professional with years of experience in manufacturing and technical services. I have applied all this knowledge and experience to establish Technical Service Logistics Ltd in 2019. Our aim is to partner with you to deliver an exceptional customer experience.Feel free to contact me: mark.dyson@tslpartners.co.uk or on LinkedIn.