Mark E. Email & Phone Number

Passionate operational excellence professional with 16 year's experience across Financial Services, Legal and Local Government.I help companies: Reduce cost to serve, improve customer outcomes and enhance operational effectiveness; through delivery of processes documentation, optimisation, and performance management frameworks. With optimisation being my passion, I love to bring people, departments, and businesses together to design and implement solutions through automation, customer experience and Lean management practices.Examples include: Project managed the collaborative delivery of a new end-to-end loan lifecycle process with enhanced compliance controls, an automated data entry functionality, and an annual cost saving of £200K. Facilitated the standardisation of processes between on- and off-shore teams, leading to a 13% quality improvement from 85% to 98%. Fostered close relationships with senior managers within NatWest markets to overhaul key processes across ~220FTE globally and deliver ~£2 million benefit.on a personal level I'm a huge Tottenham Hotspur fan, which shows resilience (fellow spurs fans will know what I mean) and I'm an avid CrossFit goer; I love to push myself, especially when thrown a challenge.Skills and expertise include:• Documentation & Reporting• Continuous Improvement (CI)• Performance Management• Lean Six Sigma and Lean competency system• Change/Transformation Management• Process Reengineering / Automation• Operations / Project Management• Restructuring & Reorganisation• Team Leadership & Development• Training, Coaching & Mentorship• Strategic Management & Planning• ERP Implementation & Prioritisation• Communication & Interpersonal Skills• Customer Relationship Management • Cost & Risk Control• Succession Planning

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  Barstable School