Mark E. Gardner Email & Phone Number

Short Hills, Nj

Addison, Tx

Plano, Texas

Waxahachie, Texas

Short Hills, Nj

Short Hills, Nj

College Station, Texas

Providing Technical support and Product Training to clients, as well as finalizing on-site installs of digital signage solutions.

College Station, Texas

Providing care to a family member.

St. Paul, Minnesota

From 5/09 to 10/10: Billing/Technical Customer Account Executive, providing technical support and trouble shooting of any Comcast cable products in a residential account, also answering any billing questions or issues the customer may have, all the while, meeting and exceeding sales goals set by management.10/10 to 10/11: Retention Customer Account Executive, providing sales and product options to customer that were wishing to downgrade or cancel services for any reason, using retention strategies to keep customers while meeting and exceeding sales/retention goals that were set by regional management. During this timeframe, I was awarded a West Division Bow Tie award for excellence in the region at customer retention and sales.10/11 to 08/12: Promotion to Loyalty Support Central Specialist, providing support to the Loyalty Support Central Representatives in the form of floor walking to provide any help with sales or strategy issues, along with training representatives on any new products or strategies that were incoming. In charge of creating desk drop pamphlets or pages to inform the representatives of any product changes or assisting in sales strategies to counter any competitor products. Monitored calls that were live or recorded and scored the call on the metrix of the center and provided feedback to the representative and their supervisor.

Waxahachie, Texas

As a physician Office Representative I answered phone calls from patients to schedule appointments and to answer any billing questions, along with checking patients in and out of their appointments, taking any payment for services and verifying demographic information for insurance company fillings. I also filled in for the Referral coordinator for three months processing referrals and contacting insurance companies to verify coverage for patients, along with updating the referral system in the office to go paperless, by setting up any and all online access points for referrals for the doctors and nurses.

College Station, Texas

Providing over the phone technical support to company technicians and clients, testing and reporting on any issues with any new software in a testing lab environment.

College Station

Coordinating and scheduling the company trade show booth for 30+ trade shows a year, setting up and fulfilling the logistics for said trade shows, attending and promoting the company at trade shows, working with the sales force to schedule and ship equipment needed for trade shows all over the country.

College Station, Texas

Supervising a workforce of 15 part time employees in the manufacturing of computers and mainframes , providing quality control for said devices by personally checking each device before packaging to be shipped, assisting the manufacturing supervisor in employee assessments and reviews, working around deadlines for special orders along with maintaining a consistent inventory for the warehouse.

Education record

General Studies

General Studies, General Studies