Mark Easterling Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

• Assist a fluid book of high opportunity clients with a variety of complex needs• Utilize sales skills to uncover asset consolidation opportunities• Outreach clients in attempt to align them with appropriate products/services• Furnish leads to Financial Advisors for Vanguard's managed portfolio service• Provide feedback to management regarding the development of the new role

Charlotte, North Carolina Area

• Built and maintained relationships with a book of 600+ high-net-worth clients• Provided financial education, investment guidance, and product information• Solved complex problems for my clients employing strategic thinking• De-escalated sensitive client situations passed to me from other associates• Consistently exceeded expectations of clients based on survey feedback

Charlotte, North Carolina, United States

• Assisted clients with opening of new accounts and account transfers• Placed stock, exchanged traded fund, and mutual fund trades• Partnered with other departments to resolve administrative matters for clients• Head coach and assisted Vanguard University to run training for Flagship Client Services Specialists•Assist Assigned Representatives with their clients on an ad hoc basis when they call Vanguard and the AR is not available

Charlotte, North Carolina, United States

• Primarily my duty was to assist clients with placing stock trades and educating clients on making those decisions• Assisted clients with making investment decisions that encompass asset allocation, financial goals, risk tolerance, time horizon for investing, rebalancing portfolio, placing stock trades online for themselves• New hire coach for new Personal Investment Associates and Brokerage Specialists• Trained contract workers and provided leadership support for them

Bwi Airport, Hanover, Md

• Coordinate tow of damaged vehicles to service and repair shops.• Oversee eight body shops that directly repair Enterprise vehicles.• Approve all body shop repairs by inspecting estimates and actual damage; ensuring repairs are necessary and accurate.• Challenge and motivate body shops to repair Enterprise vehicles quickly with the least cost to Enterprise and our customers.• Responsible for the maintenance and safety recalls for over 2000 vehicles.• Provide purchase orders to maintenance vendors, ensuring the lowest cost for labor and parts.• Process maintenance and repair bills for price and claim accuracy.• Provide superior customer service to retail, corporate, and insurance replacement customers on a daily basis. Communicate status of rental, customer needs, and satisfaction through daily callback system.• Achieved Customer Service Award two months out of four while serving at Baltimore-Washington International Airport branch.• Conduct sales calls to body shops and corporate accounts to maintain positive relationships and surpass our clients' expectations.• Manage staff and rental fleets weekly in order to maximize productivity and fleet occupancy.

Central Valley, Ny And Hanover, Md

• Oversaw inventory levels in stock room and sales floor; keeping shrink levels the lowest in the district for four consecutive inventories.• Created daily “five minute meetings,” emphasizing tools to reduce shrink.• Monitored all aspects of sales floor, achieving excellent customer service practices, as well as, prevented external theft opportunities.• Led staff and management meetings that provided training on operations, policies, selling skills, and product knowledge.• Promoted from stock associate to assistant manager for proficiency in stock operations and knowledge of policy and procedures.

1995-1998 Aircraft Electrical and Environmental Systems Journeyman United States Air Force, Misawa Air Base, Japan• Instructed flight personnel of thirty in safety practices. • Led and managed training program for the flight which was adopted by entire squadron.• Assigned duties to senior Journeymen for maintenance of mission critical fighter aircraft. • Performed seven-level inspection for electrical and environmental systems of all aircraft. 1992-1995 Aircraft Electrical and Environmental Systems Journeyman United States Air Force, Cannon Air Force Base, NM• Designed and implemented methods to reduce training appointment “no-shows;” element from an average of five “no-shows” a month to zero for eight months.• Assisted in inspecting and correcting 55 training records for the element, completely overhauling existing records to new specialty training standards.• Provided technical and maintenance expertise during Operation Bright Star as both an in-shop and flight line technician that enabled the 429th Electronic Combat Squadron to accomplish a perfect flying schedules.1990-1992 Aircraft Electrical and Environmental Systems Journeyman United States Air Force, RAF Upper Heyford, England• Troubleshot and repaired EF-111A and F-111E aircraft that participated in Operations Desert Shield, Proven Force, Desert Storm, and Desert Calm.

Bachelor'S, International Politics

Education record