Mark Easterling Email & Phone Number

• Manage service support for Ryder, Old Dominion Freight Lines Pashall truck lines; overseeing a $7.3M budget.• Administer technical support to 5,000+ technicians throughout 1,200 locations; regularly overcoming objections, service challenges, and resolving issues promptly.• Improve service support through implementation of bi-weekly WebEx training seminars; providing issue support, training of best practices, and customer service policy and procedural training.• Provide ongoing… Show more • Manage service support for Ryder, Old Dominion Freight Lines Pashall truck lines; overseeing a $7.3M budget.• Administer technical support to 5,000+ technicians throughout 1,200 locations; regularly overcoming objections, service challenges, and resolving issues promptly.• Improve service support through implementation of bi-weekly WebEx training seminars; providing issue support, training of best practices, and customer service policy and procedural training.• Provide ongoing training and support for Ryder’s Maintenance Technical group for upward of 9 service managers; ensuring operational efficiencies, technical product and service training, and troubleshooting.• Implemented 14 mini-campaigns to proactively address manufacturing related issues. Show less

• Provided OEM service and technical support for Freightliner, Sterling, Western Star, Freightliner Custom Chassis and Thomas Built Bus brand vehicles.• Achieved the company’s service and parts excellence goal through effectively managing assigned area spanning eastern Tennessee, eastern Kentucky, and Virginia for upward of 100 accounts encompassing 28 dealerships.•Audited dealers and distributor training, tooling, and parts inventories to ensure an exceptional level of customer service… Show more • Provided OEM service and technical support for Freightliner, Sterling, Western Star, Freightliner Custom Chassis and Thomas Built Bus brand vehicles.• Achieved the company’s service and parts excellence goal through effectively managing assigned area spanning eastern Tennessee, eastern Kentucky, and Virginia for upward of 100 accounts encompassing 28 dealerships.•Audited dealers and distributor training, tooling, and parts inventories to ensure an exceptional level of customer service was provided. Show less

Provided responsive technical assistance to OEMs, distributors, dealers and end users.•Managed assigned area and accounts from a total service perspective.•Administered warranty and policy matters in the field from a fair and equitable perspective to create goodwill and future sales.•Resolved customer concerns and complaints in a timely manner.•Advised management of major product concerns.•Presented professional sales and technical presentations.