Mark Easthope Email & Phone Number

Tonypandy, Gb

Cardiff, Wales, United Kingdom

Cardiff, United Kingdom

United Kingdom

• Liaise with existing clients and discuss any needs they may have surrounding their insurance account• Identifying new business opportunities through a variety of sources• Ascertain further opportunities to satisfy the client's full insurance needs• Maintain accurate records and produce relevant documentation when needed• Be available to deal with client calls / emails• Grow client where possible i.e. promote other insurance options - motor/ building/ trade etc.• Fully understand the client requirement• Negotiate renewals with existing clients• Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels•Independently respond to queries from both clients and insurers in a pro-active manner. •Resolve any identified discrepancies in provider documentation before sending to clients•Maintain client records and data on Acturis in line with Towergate systems and protocols•Provide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.

Motaquote, South Wales

Championing the claims journey liaising between policyholders and Insurers with regards to new and existing claims for Motor, Household and Commercial Properties. I strive to provide a professional, empathic service that our customers expect from a leading chartered broker.Look at upcoming renewals and contact customers to quote and renew policies to retain existing customersEnsure policy quoted and sold is the best fit for the customerKeep up to date on company products and servicesAnswer any customer queries in relation to policies/quotesAccurately update and maintain the internal CRMProactively work towards targets and KPIsAssociated administration

In the event of a claim, providing an advisory service and first point of call to ensure customers expectations are met. Facilitation of all claims notified to our panel of insurers in accordance with agreed SLA’s.Hands on claims management from notification through to settlement Providing a First Notification of Loss (FNOL) service to our Policy holders.Identifying personal injury claims and providing a referral to our partner solicitorsArranging credit hire and credit repairs with our non fault suppliers. Provision and management of After the Event (ATE) Insurance for our policy holders and partner solicitors.Acting as a medical agent in the provision of medical reports to assist in the personal injury claims process.Actively assist our clients, in the pursuit of liability from 3rd party Insurers and recovery of customers’ uninsured losses.Delivery of claims related Income Arranging medical appointments and facilitating the completion of medical reports for Solicitors acting on behalf of our clientsTo assist the accounts team in the recovery of outstanding payments and disbursements from settled cases incurred by our panel of solicitors.

When you are the landlord of a community pub, you automatically become a “tribal” leader whether you like it or not. Your staff mirror your style of hospitality and look up to you for guidance and your customers want to build a relationship with you.To me this was the most satisfying and fascinating part of the job. The way you handle these relationships will decide the future of your business. This just goes to prove that how you work in a team and how your customers perceive you are so vital.My other duties ranged from front-of-house work to staff recruitment, marketing, accounting and stock control. I had to constantly adapt to ensure that the business was profitable, pleasant, safe and run in accordance with the law. The sale of alcohol is restricted in the UK - pubs, restaurants, and must be licensed by the local authority, and as the owner operator I had to hold a personal license. Day-to-day duties varied greatly however, typical work activities include: Interacting with customers and ensuring that high standards of customer service are maintained. Taking responsibility for the safety and security the premises. Ensuring compliance with health and safety regulations and food hygiene controls at all times. Organising and advertising events such as live music, comedy nights, quizzes and karaoke competitions. Running promotional campaigns to market the business. Undertaking regular stock checks and placing orders with suppliers. Ensuring regular maintenance of the premises, including cleaning and repairs. Training and managing staff, including leading daily meetings to update and motivate staff. Monitoring profitability and performance of the business to ensure that my forecasts were met or exceeded. Fostering relations with members of the local community, the police and liquor licensing authorities. Maintaining a delicate balance of friendly sociability and a calm authority in all relations with customers and staff.

Cardiff, United Kingdom

St William HouseTresillian Terrace, CardiffMain Responsibilities & Skills: Approve loans within agreed mandated authority. Refer and recommend loan decisions for applications outside of agreed levels to senior management for approval.Analysis of applicants’ financial status, credit history, and asset evaluations to determine feasibility of granting finance.Liaise with customers to obtain further information for their loan applications and to answer any questions about the process.Analysis of third party databases e.g. Experian, Equifax Detect and CIFASSubmit applications suspected of fraud to analysts for verification and recommendation of further action.Handle customer complaints and take appropriate action to resolve them.Supervise and assist loan personnel to gain the correct information for loan approval on the first call; to achieve a “one call, one deal” process.Identifying new business income streams from customer’s looking to settle their existing finance agreements. Liaise with internal and external departments to meet customer’s needs and resolve problems and queries where they may arise.

Education record

Private Secondary Education

Education record

O levels